05/07/2022
Hotels, restaurants barred from levying service charge by default
The Central Consumer Protection Authority (CCPA) on Monday barred hotels and restaurants from levying service charges automatically or by default in food bills. It allowed customers to file complaints in case of violation with the consumer commissions, including through ‘e-daakhil’, and even district collectors.
Full Article by Hindustan Times
The announcement on Monday now gives an enforceable shape to the government’s directions on the matter.