Shaw Hotels & Consultancy Services Pvt. Ltd.

Shaw Hotels & Consultancy Services Pvt. Ltd. Shaw Hotels & Consultancy Services Pvt. Ltd. One of India’s oldest, most distinguished and leading Mystery Shopping Establishments.

Empowering

Enterprise Change has become endemic. Customers are changing, markets are changing, aspirations are changing, and ways of doing business are changing. Managing the enterprise in these times requires a 24X7 involvement. offers clients a range of customized services that help in understanding the changing paradigm, while simultaneously creating the skill sets and systems needed to succe

ed. Service Spectrum

Our services cater to requirements in :

Human Resources
Market Research and
Placements

Signal services such as our Mystery Shopping Assessments and CAS (Call Audit System) are immensely popular and are consistently helping corporations realign their services to customer expectations. Our Research Services offer clients intimate insights into customer expectations, and cover internal customer surveys, research for discovering new market trends etc. We offer a wide range of services in the Human Resource development that cover training, appraisals, career mapping, performance monitoring etc. We also provide soft skills training for various aspects of employee-client interaction. Thousands of people have benefited from these skill-enhancing workshops. Our placement services enable your HR to recruit the right candidate for the position - we call it the Perfect Placement Strategy. We serve business sectors such as Airlines, Software, Retail, Multiplexes, Call Centers, Hotels & Restaurants, Health & Beauty, Entertainment and many more.

Compliance tells you what was done.EPIC tells you whether it was believed.Mystery audits measure ex*****on.EPIC measures...
16/02/2026

Compliance tells you what was done.

EPIC tells you whether it was believed.

Mystery audits measure ex*****on.

EPIC measures alignment between your brand promise and the lived customer experience.

It is not a replacement.

It is a higher layer of assurance.

Because brands don’t lose customers due to poor SOPs alone —

they lose them when perception and promise don’t match.

If you want to know whether your brand promise is truly being delivered, let’s talk.





06/02/2026

EPIC is not a replacement for mystery audits.

And it was never meant to be.

Mystery audits will always play a critical role —

they measure compliance, processes, and ex*****on.

EPIC sits above that layer.

It is an add-on audit, designed to answer the questions that traditional audits cannot:

• Did the customer actually feel the brand promise?

• Did the experience align with what the brand communicates?

• What truly influenced the customer’s decision?

• What part of the experience stayed with them after they walked away?

EPIC looks beyond scores and checkboxes to evaluate

Energy, Paradox, Influence, and Customer Memory —

the hidden layers that shape loyalty and perception.

Because brands don’t lose customers due to poor compliance alone.

They lose them when the experience doesn’t match the promise.

EPIC helps brands see that gap — clearly and objectively.

For brands that want more than audit scores.

For brands that want assurance their promise is being delivered.

Connect with us to know more.


ServiceExcellence ShawConsultancy

Your brand looks great on paper.But how does it behave in real life? 👀Mystery Shopping =✅ Real customers✅ Real scenarios...
03/02/2026

Your brand looks great on paper.

But how does it behave in real life? 👀

Mystery Shopping =

✅ Real customers
✅ Real scenarios
✅ Zero pretending

We spot the awkward pauses, missed upsells, slow service, and silent deal-breakers — so you can fix them before your customers ghost you.

Because vibes matter.

And experience is everything. ✨

19/01/2026

Same brand.
Same SOPs.
Very different experiences.

Leadership often believes one version of reality exists.
Customers experience another.

And the difference isn’t people trying less.
It’s consistency breaking down at scale.

That’s where most brands lose:
• Repeat business
• Trust
• Revenue
• Control across locations

Mystery shopping isn’t about catching mistakes.
It’s about seeing the business exactly as customers do — across stores, teams, cities, and moments that management never sees.

Because what isn’t measured:
• Can’t be fixed
• Can’t be scaled
• Can’t be protected

Experience isn’t a feeling.
It’s a performance.
And performance needs measurement.





A journey of leadership. A moment of pride.Zaheer Ghani, Director – Shaw Hotels & Consultancy Services Pvt. Ltd., steps ...
28/12/2025

A journey of leadership. A moment of pride.

Zaheer Ghani, Director – Shaw Hotels & Consultancy Services Pvt. Ltd., steps into the role of MSPA Global Chair for 2026. He continues his leadership role as President, MSPA Asia Pacific.

25/12/2025

Life feels routine.

Same streets.
Same shopping.
Same views. ⚫⚪

Until one day…

💰 YOU HIT THE COIN.

Welcome to a whole new level.

Welcome to the world of Mystery Shopping.

🔓 Hit one brick → Retail
🔓 Hit another → Beauty & Wellness
🔓 One more → Cafés & Restaurants
🔓 And the game keeps upgrading…

With Shaw Hotels & Consultancy,
shopping turns into insight,
curiosity unlocks value,
and experiences start adding up—naturally.

🌍 India | Middle East | Australia | NYC | South East Asia

One game.
Many levels.
Endless opportunities.

🎯 Ready to play smarter?

🕵️ Become a Mystery Shopper.

🗺️ Collect experiences.

🚀 Level up with Shaw Hotels & Consultancy.

Visits www.shawhotels.com navigate to members area and shopper sign up to register. What are you writing for? Sign up today!

SideHustle SmartIncome GigEconomy EarnWhileYouShop CommunityOfShoppers IndiaBusiness NYCBusiness UAEBusiness GlobalOpportunities WorldwideCommunity ShawHotelsAndConsultancy

When Shaw Mystery Shopping stepped in…Inconsistent customer experience left the chat.Customer complaints left the chat.L...
01/12/2025

When Shaw Mystery Shopping stepped in…

Inconsistent customer experience left the chat.

Customer complaints left the chat.

Low revenue left the chat.

Because when a brand starts measuring what customers actually experience, the transformation is immediate —

✨ Service becomes consistent
✨ Teams become accountable
✨ Guests feel valued
✨ Revenue follows

Great businesses don’t grow by guesswork.

They grow by listening, learning, improving — and delivering their brand promise every single day.

If you’re ready to turn your customer experience into your competitive advantage, we’re ready to help.

📩 DM us to book a discovery call

or

🌐 Visit shawhotels.com to get started





27/11/2025

A brand promise isn’t proven in a slogan.
It’s proven in the customer’s reality.

Operations can run flawlessly.
Processes can score full marks.
Every step can be followed exactly as trained.

And yet…
did the customer actually experience what the brand promised?

That’s where E.P.I.C. comes in —
Energy. Paradox. Influence. Customer Memory.

EPIC goes deeper than compliance.

Because customer loyalty isn’t built on what the brand intends —
it’s built on what the customer believes happened.

EPIC — for brands that want confirmation, not assumptions.

Curious?
Just ask.


21/11/2025

Every customer forms an opinion of your brand faster than you think.

10 seconds. 10 words. 10 steps.

That’s all it takes to win — or lose — a customer.

The 10-10-10 Customer Rule reveals how micro-moments shape trust, perception, and loyalty.
And Mystery Shopping helps you measure and master each one.

Tap the link in our bio to learn how we help brands across India elevate their first impressions — consistently, and scientifically.

✨ Celebrating 20 Years of Leadership, Dedication & Heart ✨ Today, we celebrate a remarkable milestone — 20 years of exce...
18/10/2025

✨ Celebrating 20 Years of Leadership, Dedication & Heart ✨

Today, we celebrate a remarkable milestone — 20 years of excellence and leadership by our Director – Operations, Ms. Janaki Bhat.

Two decades of discipline, dependability, and direction — Janaki’s journey has been one of quiet strength and steadfast leadership. Her ability to blend operational precision with genuine care has helped shape the very culture of Shaw Hotels & Consultancy Services Pvt. Ltd. Over the years, she has not only built systems, but shaped people — mentoring, guiding, and inspiring teams across every vertical to deliver their best every single day.

As we honour Janaki’s incredible milestone, we also proudly recognize two of our other long-standing pillars — Ms. Simone Fernandes, VP – Operations & HR (18 years), and Ms. Genesia Pereira, AVP – India & Middle East (19 years). Their dedication, integrity, and commitment have been instrumental in driving Shaw’s vision forward across regions, people, and partnerships.

Together, these three phenomenal women define the spirit of Shaw — a company led by women, built on loyalty, powered by excellence, and driven by purpose.

Here’s to Janaki, Simone, Genesia, and to the entire Shaw family — continuing to scale new heights, together. 💫

✨ A Legacy Honoured. A Journey Celebrated. ✨The recently concluded HRAWI Convention 2025, held on 8th–9th October, was a...
18/10/2025

✨ A Legacy Honoured. A Journey Celebrated. ✨

The recently concluded HRAWI Convention 2025, held on 8th–9th October, was a truly historic celebration — marking 75 glorious years of the Hotel & Restaurant Association of Western India (HRAWI).

As the current President of HRAWI, our Director Mr. Jimmy P. Shaw had the honour of leading this landmark year and paying tribute to the distinguished Past Presidents who have shaped and guided the association through decades of change, growth, and excellence.

Among those honoured were two stalwarts whose vision laid the very foundation of our own legacy —

🌟 Late Mr. Maneck S. Shaw, Past President of HRAWI, whose pioneering spirit inspired generations to come. The honour was received on his behalf by his great-grandson Mr. Zaheer Ghani.

🌟 Late Mr. Pesi M. Shaw, a true pillar of hospitality and a guiding force whose values continue to define our organisation. His award was proudly accepted by his grandsons Mr. Mark Shaw and Mr. Jamie Shaw.

Their leadership and vision not only helped shape the Indian hospitality landscape but also established the foundations for Shaw Hotels & Consultancy Services Pvt. Ltd. — one of India’s leading consulting companies (hospitality, retail & more) and India’s first and leading mystery-shopping company.

Today, under the stewardship of Mr. Jimmy P. Shaw and Ms. Pervin Ghani (daughter of Late Mr. Pesi M. Shaw), Shaw Hotels continues to scale new heights, expanding its footprint across industries and geographies while carrying forward the values of integrity, excellence, and innovation that have defined the Shaw legacy for over three decades.

This 75th-year celebration was more than just an association milestone — it was a moment of immense pride and gratitude for the entire family — united in honouring the generations who built the path we continue to walk with pride.

Here’s to 75 years of HRAWI.
And to timeless legacies that continue to inspire the future of Indian hospitality. 🕊️✨

Address

Khareghat Road
Mumbai
400014

Opening Hours

Monday 9am - 7pm
Tuesday 9am - 7pm
Wednesday 9am - 7pm
Thursday 9am - 7pm
Friday 9am - 7pm

Telephone

+917506200210

Website

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