17/08/2024
I went to your outlet in Gaur City Mall at G. Noida West... It was the worst experience. The staff there is really unprofessional and very rude... They don't have etiquettes to talk to customers and handle their issues. I ordered Classy Creamy Frappe there. Firstly they served only 3/4th Glass. When I asked them to make it full they said yahan par itna hi milta hai.
I asked them that BCC in iThum Sec62 Noida serves full glass then the girl named Riya/Neha frowned upon me and took the glass and made the serving full. Once she was filling the glass her colleague asked her what's the issue. She told him that the customer had asked to fill the glass to full. By that time she had filled the glass to full and was about to handover the glass to me, he asked her arey ruk kyun gayi aur bhar de... Nahin to ye rone lagega..
I firmly believe that your customers don't deserve such a toxic and ridiculous behavior and environment.
For me, is a BIG NO now... And if things like this are not stopped... Soon it will be a BIG NO for everyone. Your staff don't know the basic thing that we are your customers and not your enemies. We come to your outlets to give you business and not to resolve any enmity.
