21/09/2026
BEFORE YOU HIRE A SOCIAL MEDIA MANAGER, THERE ARE A FEW THINGS YOU NEED TO UNDERSTAND.
Hiring someone to manage your social media doesn't mean handing over your business and expecting them to figure everything out.
There is a difference between your role as the business owner and the role of the person managing your social media.
First: YOU provide the vision.
You know your business.
You know what you sell, who you want to serve, where you want the business to go and what you want to achieve.
A social media manager can bring ideas, strategy and digital marketing expertise, but they cannot automatically know the vision you have for your business.
You have to communicate that vision.
Then comes the social media manager.
Their job is to help turn that business direction into a professional and strategic presence online.
That can involve:
1. CONTENT STRATEGY
Planning what the business should communicate, who it is communicating to, what type of content to create and how that content supports the business goals.
2. CONTENT CREATION
Depending on the arrangement, this can include shooting content, video editing, graphics, captions, Reels, Stories, carousels and other platform-specific content.
3. MARKETING & LEAD GENERATION
Social media should be more than just posting.
A good manager should understand how to market the business, promote its products or services, reach the right audience and create opportunities for enquiries and leads.
4. AUDIENCE ENGAGEMENT
The work doesn't stop when a post goes live.
Someone needs to monitor comments, respond to messages, handle enquiries, follow up on relevant conversations and direct genuine leads through the appropriate business channel.
Your social media pages are also part of your customer service experience.
5. REPRESENTING THE BRAND ONLINE
Your social media manager may become part of the face and voice of the business.
That means understanding how the brand should communicate, presenting the business professionally and making sure customers receive a consistent experience online.
But before you hire someone, look beyond the title.
Ask about their skills and practical experience.
Can they shoot and edit video?
Do they understand content strategy?
Do they understand digital marketing?
Can they engage an audience?
Do they understand lead generation?
Can they show you a practical portfolio of work?
Do they understand the different platforms instead of simply posting the same thing everywhere?
And importantly:
Can you reach them when the business needs them?
Also remember that social media management is a partnership.
You still need to provide the business direction, information, offers, products, updates and priorities.
The social media manager brings the strategy, skills and ex*****on needed to communicate that direction online.
So before you hire a social media manager, don't only ask:
"Can you manage my social media?"
Ask:
"Do you understand my business, and can you help turn my business goals into a social media strategy?"
Because a social media manager may not come with your business vision.
You provide the vision.
They help implement that vision online.
— Femu Creatives
Turning Businesses Into Brands.