I Know Communications

I Know Communications Your #1 Social Media Consultancy, SEO, Website Designing, Brand Development, Content Development, Community Building & Management, Company & Product Launches.

We pride ourself as your # 1 stop house for:

CREATIVE SERVICES
– Brand Identity, Design & Development
– Data Visualization
– Interactive Content
– Presentation Development
– Video Production
– Social & Campaign Creative
– Event Collateral
– UI/UX Design

CONTENT MARKETING
– Brand Journalism
– Content Strategy
– Copywriting


INTEGRATED MARKETING
– Campaign Development
– Content Planning
– Measure

ment
– Strategic Marketing & Communications Planning



COMMUNITY BUILDING & MANAGEMENT
– Social Platform & Content Planning
– Social Audience Development
– Content Optimization & Delivery
– Ambassador Programs

Company & Product Launches
– Customer Acquisition Strategies
– Design & Visual Communications
– Message Development
– Measurement

Brand Development & Insights
– Brand Development
– Brand Guideline Development
– Brand Identity, Design & Development
– Qualitative Research
– Insight Development

Analytics
– Conversation & Sentiment Analysis
– Influencer Audit
– Social Audit

CRISIS MANAGEMENT
– Advocate Activation
– Crisis Readiness Planning
– On-Demand Crisis Counsel
– Presence Analysis


EVENT STRATEGY & COLLATERAL
– Event Program Strategy & Consulting
– Attendee Acquisition Strategy
– Collateral Design & Production
– Logistics & Vendor Management
– Content Syndication


INFLUENCER INSIGHTS DEVELOPMENT
– Strategy & Identification
– Advocate Development
– Social Audit & Listening Programs
– Monthly & Quarterly Reporting

INFLUENCER POSITIONING
– Analyst Strategy & Relations
– Industry Introductions
– Investor Positioning
– Relationship Building


MEDIA RELATIONS
– Media Strategy
– Media Management
– Media Training


MESSAGING & POSITIONING
– Discovery & Insights
– Workshops
– Custom Messaging Outputs
– Go to Market Platform


PERSONAL BRAND MANAGEMENT
– Personal Brand Workshop
– Storyboarding & Theme Development
– Presentation Development & Training


ONLINE & MOBILE EXPERIENCES
– Application Development
– Mobile Development
– Social & Mobile Strategies
– Website Design & Development


SOCIAL BUSINESS STRATEGY
– Insights & Recommendations
– Goal Setting & Framework
– Social Business Planning
– Social Training


SPONSORSHIPS & PARTNERSHIPS
– Partner Strategy & Introductions
– Opportunity Evaluation & Recommendations
– Logistics Management


THOUGHT LEADERSHIP
– Executive Social Profile Building
– Integrated Content Development
– Speaking & Awards Strategy

Very poor communication. How do you dare say "it is officially hijacked"? were you expecting this or you regret
29/03/2016

Very poor communication. How do you dare say "it is officially hijacked"? were you expecting this or you regret

22/03/2016

AIRTEL_KE named top telecom brand on social media in Africa

Everyone is fumbling with online presence with low budget managers
15/03/2016

Everyone is fumbling with online presence with low budget managers

10/03/2016

New Proverbs for the Digital Millennium School Kids

1. Home is where you hang your @.
2. The email of the species is more deadly than the mail.
3. A journey of a thousand sites begins with a single click.
4. You can't teach a new mouse old clicks.
5. Great groups from little icons grow.
6. Speak softly and carry a cellular phone.
7. In some places, C:\ is the root of all directories.
8. Oh, what a tangled Website we weave when first we practice.
9. Pentium wise, pen and paper foolish.
10. The modem is the message.
11. Too many clicks spoil the browse.
12. The geek shall inherit the earth.
13. Don't byte off more than you can view.
14. Fax is stranger than fiction.
15. What boots up, must come down.
16. Windows will never cease.
17. Virtual reality is its own reward.
18. Modulation in all things.
19. Give a man a fish and you feed him for a day, teach him to use the Net and he won't bother you for weeks.
20. There's no place like your homepage.
21________________________________________________

07/03/2016

URGENTLY NEEDED (VIRTUAL INTERNS ONLY - PAID)
GRAPHIC DESIGNER - NAIROBI

Do you have passion in Graphic design?
Do You Spend bigger part of your time doing AWESOME Graphics?
How Creative are YOU? PROWESS?
We are looking for you. And if you make us Happy, We will HIRE YOU

Your Duties Will be;
- Determine the message the design should portray
- Create images that identify a product/service or convey a message
- Develop graphics and visual or audio images for product illustrations & logos
- Create High-Quality designs either by using Illustrator or Photoshop
- Designing and creating a wide variety of graphic art and promotional material.
- Producing accurate and high-quality design work.

What we desire in you.
- Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop)
- Excellent time management and organizational skills
- Creative, accurate and high-quality design work.
- Exceptional conceptual, graphic design and layout skills.
- Good understanding of latest digital marketing trends
Personal
- Having a love of good design and typography.
- A great communicator, project manager, planner and team leader.
- Excellent presentation, listening and communication skills.
- Able to quickly learn new skills, technologies, and applications.
Are you the one?
Email Us your Portfolio to [email protected]

02/03/2016

Facebook Is Hiring People With These Traits!!!
We all know Facebook was founded in 2004 by Mark Zukerberg and today it has become one of the largest company in the world with over 13,000 Employees spanning over 65 countries. This Company is known for it’s Social Networking websites and it’s other products like Whatsapp and Instagram. It has become such a reputed company with the largest social influence around the world. At the end of 2015, it has 1.44 Billion users around the world. So taking all these popularity in consideration, there are many people out there want to work for Facebook. So Do you have in you what it takes to do your goal at working for Facebook.

BE BOLD. Mark Zukerberg wants bold people to work for his company. People who have guts to take quick and bold decisions when the time calls. He has said that”The Riskiest thing is to take no risk”. What he means is that they encourage people to make bold decisions, even if they are wrong sometimes. Well this might sound the toughest quality to have and its also quite contradictory. Also many company refuse to hire bold people. But this is what the boss of Facebook wants.

OPEN MINDED.
Facebook is all about making world more open to things and connected it. So Facebook looks for Open Minded people, easy to approach type people that will help them to fulfill their objective.

DISRUPTIVE. “Move fast and break things” is one of the quotes of Mark Zukerberg. The idea behind this quotation is that if you aren’t making mistakes that means you are not fast enough. So they want people who are not hesitant of making mistakes and work at their best pace regardless of mistakes and strive hard to solve it.

TRANSPARENCY AND TEAMWORK. Facebook appreciate people who are transparent and easily adjustable with the team. People who are easily approachable and easy to work with, are the best employees that Facebook hires without a second thought.

BUILD SOCIAL VALUE. Facebook provides people with the opportunity to build themselves by expressing themselves online. Therefore Mark Zuckerberg looks for employees who build social value. So these are the 5 traits that you should have. If you don’t have these traits and trying for an interview, don’t even think about. First see which qualities you don’t have and then try to push those qualities inside you and then go for an interview, you will have 70% chance of getting selected.

Best Advice of  2016 - Marketing Strategy.Many a times we expose our companies' inefficiency by having wrong people  at ...
20/01/2016

Best Advice of 2016 - Marketing Strategy.
Many a times we expose our companies' inefficiency by having wrong people at the face of the company in the name of cutting down costs. But if the below advertisement is something to learn from, then we end up doubling our company costs. This Company had to make 2 advertisements and even the second one turned out to be wrongly presented to the audience. Read the last statement on the apology.
Change your 2016 marketing strategies moving forward to realize the much anticipated results from your marketing team.
Get in touch and find out how I Know Communications can be of great help this year.

Best advice if you're just starting or growing a business:Focus at your customer more than your product. Get fixed on yo...
25/12/2015

Best advice if you're just starting or growing a business:

Focus at your customer more than your product. Get fixed on your customer experience, and your product will keep changing to serve them best. But fix your product, and customers will find a path that fits them, with or without you.

If you're waiting on the street corner, wondering where all your customers are, this post is for you.

We've moved from the industrial age where it was all about the product and productization to the technological age where it's all about the customer and customization.

Instead of focusing at product development and production lines (which we learned about and were a part of at school), focus at customer experiences and customization lines.

Your business doesn't start when you have a product. It starts when you have a customer. So who is your perfect customer? Start from there and ask yourself (and them):

Problem - What's the problem they need solved?
Promise - What's the benefit you deliver to them by solving it?
Product - How will you solve it better than others?
Proof - Why should they trust you?

Keep upgrading your answers (and your products) regularly. Because what your customers need, their expectations and how they are being served will keep changing fast. And once you get into flow, you'll begin to know what they need before them, and they'll begin pre-buying your next product.

"Get closer than ever to your customer. So close that you tell them what they need well before they realize it themselves." ~ Steve Jobs

The easiest way to future proof your business is to have customers that love you. The easiest way to fail is to love your idea or product more than you love your customers. So find your soul-market and fall in love all over again. courtesy

Social Media Metrics That You Need To Keep Your Eyes On Social media metrics are the statistics upon which expert market...
18/04/2015

Social Media Metrics That You Need To Keep Your Eyes On

Social media metrics are the statistics upon which expert marketers base all of their actions on. They monitor them carefully and interpret the findings to optimize their results. But what metrics do they look for and what do they do with those metrics after they’ve understood what they measure?

Expert social media marketer Jay Baer breaks the metrics into four basic categories:

Consumption metrics – The metrics that tell you how many people read your post, watched your video or listened to your music.
Sharing metrics – The obvious one, these metrics tell you the story of how resonant your content is, and does it get popularity in social media.
Lead-gen metrics – Does your content result in a lead, or just another dot on your traffic tracker.
Sales metrics – The money makers, and whether or not your content brings home the bacon or just empty hands.

Now there are over a dozen metrics that fall into these four categories, and all marketers define them differently, but let’s give it a shot to give them some common ground and understanding here.

Essential Social Media Metrics

Reach is literally the number of people your content actually reaches, i.e. your audience.

Engagement means how many people share or comment on your content.

Time on site is quite self-explanatory, don’t you think? The higher this metric, the better you are doing.

Leads are every marketer’s aim, which means potential customers.

Conversions are leads that you were able to sell to.

Inbound links gives you an idea of how many people are linking to your content.

Funnels are the different directions your audience takes when heading toward conversion.

Bounce rate indicates the number of visitors who leave your site without giving it more than a slight glance

Exit rate measure which of your pages has the highest exit percentage amongst your audience.

Visits implicate the number of visits your site gets.

Unique visits differ from visits by counting each visitor only once, instead of adding +1 even for returning visitors.

Response rate measures your and your staff’s speed and effectiveness of responding to comments and leads.

Audience growth rate measures the size of your readership and compares it to the same measure from a certain time ago.

Average engagement rate is the engagement of an individual in comparison to the whole of your audience.
How To Benefit From Tracking These Metrics

Now that we’ve covered the different social media metrics, let’s dive into the deeper end of the pool here, and discuss how you can benefit from these metrics and tracking them.

Firstly, most of the metrics tell you a very simple and effective story.

learn how to benefit from following social media metricsIf one of your posts gets a million visitors and they each engage by commenting and liking it, and the next post of yours gets zero views, there’s a clear indicator that something is wrong.

Naturally, the changes are not as radical as the million to zero visitors example, but don’t underestimate the power of understanding your metrics.

For example, by following your bounce rate closely, you can deduce what types of headlines serve as a hook to people who might not even want to read about the topic really, but were just curious about the headline. This is an excellent indicator to learn from, because
when you master the catchy headline writing, you’re going to see your traffic skyrocketing .

Another fantastic way to use a metric to your benefit with social media is the engagement metric, meaning whether or not your audience interacts with you or not.

Should your engagement numbers be really low compared to unique visitors to your post, you should consider what you’ve done wrong, or differently compared to a previous post that gathered better rates of engagement.

keep an eye on your social media engagementThese types of comparisons between different types of posts and their respective metrics are perfect on testing out your new ideas and styles.

Exit rate will always implicate which of your posts is the weakest link, as it serves as the one from which people are most likely to exit your site of social media profile from. You can then react to this by editing the post to be more interesting, or by improving the related content offerings on the said page.

Comparing your exit rate to the number of visits your page gets will tell you exactly how many people continued to stay on your site after seeing that specific post, which also gives you useful information regarding the attractiveness of your site’s or social media profile’s attraction to your visitors.

great customer service is the keyWhat is the one common factor among successful and popular companies, apart from a lovable product?

Lovable customer service and all the other attention that they give to you. Who wouldn’t enjoy getting personal attention from someone who works at the company that produces something you have bought?

Response rate on your posts and site should always be good, and it is something you must not sacrifice, since it is one of the most effective visitor repellents out there.
Conclusion

What sort of conclusion can we derive from these metrics and the way you can use them to your benefit?massplanner

Social media marketers: The good, the bad and the successful Social media marketing is not an easy field to play in, but...
13/04/2015

Social media marketers: The good, the bad and the successful

Social media marketing is not an easy field to play in, but if you manage to master the field, there’s nothing stopping you from achieving exponential growth and success. Not all of us can reach the mastery of our desired craft, just as not all aspiring professional athletes make it to the big leagues.

But what is the difference between a good social media marketer and a bad one? And can you become successful as a social media marketer without necessarily being categorized as either a good one or a bad one?

how to be a good social media marketer

The definition of a good social media marketer is basically identical to a regular good employee or a manager when it comes to the first things first part of the job description. Take responsibility for your actions, keep up with your area of expertize or you will not be an expert for long, treat others respectfully and give it your all.

Bad social media marketers don’t really give a toss about their jobs, they just do it because “it’s easy.” And that is by definition what marketing never is.


Good social media marketers understand their audience, what they want and what they don’t want to see, read and interact with. They know the different mediums of social media like their own pockets and also when to utilize them and how.

good social media marketers are always up to date

They are also up to date on the latest case studies about social media and its perception by the mass crowds.

Bad social media marketers usually think that if they post a lot, something is bound to happen, and then they might get a raise. You don’t do social media marketing for the money, because you really need to understand social media, how people behave and stay on top of everything happening in your company’s social media profile across multiple social platforms.

A bad social media marketer also has a plethora of excuses available when nothing works out the way it was supposed to, and the chief marketing officer is pi**ed.


Good social media marketers understand what their audience wants, yes, but that is not all they know. They breathe in the knowledge and comments as to why people enjoy something, what makes them tick. Understanding your audiences’ why factor is of immeasurable value to anyone wanting to grow a brand into an extremely successful one.

good social media marketers think ahead

Good social media marketers think five steps ahead of others, they plan how things will play out before they open their mouth or type any posts. Understanding how something will play out before playing your first hand allows you to coordinate your efforts more effectively, possibly even schedule the posts beforehand and not having to return daily to check up on the likes and follows.

You know it works because you planned ahead. It also enables you to overcome your competitors by building a stronger brand, not just following others.

Bad social media marketers try to fix their previous mistakes and put out the fires they have caused on social media. They have to try to explain things they said that weren’t too clear, or words that were offensive to some people. Controlling the damage and having to put out fires on multiple fronts all the time is not productive, quite the opposite really.


Good social media marketers understand the need to be calculative. Avoid the pitfalls of racism, foul language, misspelling, sexism and anything else that can, and will, cause a stir. Make sure your jokes go through as jokes since the people cannot interpret your facial expression that usually gives up the fact that you’re joking.

Jokes gone wrong have been known to take down many promising brands, get employees fired or set the social media efforts back by months. As said, calculation and planning allow you to be more productive by not having to put out fires you caused.

a good social media marketer always has a plan

You simply don’t cause that many fires when you’re being thorough and professional when it comes to your job.

Bad social media marketers think only in terms of themselves and their company. They don’t think of the value they can deliver to the clients, or the satisfaction they could bring to the table by taking a more personal approach to social media.

Instead, they focus on crunching the numbers in a way to find what benefits them most, either by making the brand more successful and going for a raise, or making themselves have the easiest possible work days.

This plan will nearly always backfire though since people don’t always react the way you expect them to, and that is why you need to have a personal touch on everything you do. Be ready to answer questions people might have, or face the consequences in the form of bad reviews and negative growth of clientele.


Good social media marketers consider how other social media marketers react to what they do, not just how the people see it. If you want to make something go viral you need to consider whether or not others embrace the content you are sharing as something worth re-tweeting or posting about.

success is guaranteed

But can you be successful without being a good or a bad social media marketer? Sure! If you happen to be Gladstone Gander or you have employees who carry your weight. It is also possible that the people who created your brand were so good at their job that you need to only say something, absolutely anything, and people will come running and screaming to buy from you.

If that is the way it works, please give me the contact details to your branding people. But honestly, of course, you can become successful even though you’re not necessarily a combination of all the factors listed here under the good social media marketer title. If you are motivated and enthusiastic about what you do, you can succeed.

In conclusion, we can see that the more actively engaged social media marketers make for the good ones and that the bad ones usually blame their tools and people for it. In addition to that, you in fact can become a successful by having the right motivation and working hard ford it. If you want it, go get it.masspanner

10 Laws of Social Media Marketing Leveraging the power of content and social media marketing can help elevate your audie...
06/04/2015

10 Laws of Social Media Marketing

Leveraging the power of content and social media marketing can help elevate your audience and customer base in a dramatic way. But getting started without any previous experience or insight could be challenging.

It's vital that you understand social media marketing fundamentals. From maximizing quality to increasing your online entry points, abiding by these 10 laws will help build a foundation that will serve your customers, your brand and -- perhaps most importantly -- your bottom line.

1. The Law of Listening
Success with social media and content marketing requires more listening and less talking. Read your target audience’s online content and join discussions to learn what’s important to them. Only then can you create content and spark conversations that add value rather than clutter to their lives.

2. The Law of Focus
It’s better to specialize than to be a jack-of-all-trades. A highly-focused social media and content marketing strategy intended to build a strong brand has a better chance for success than a broad strategy that attempts to be all things to all people.

3. The Law of Quality
Quality trumps quantity. It’s better to have 1,000 online connections who read, share and talk about your content with their own audiences than 10,000 connections who disappear after connecting with you the first time.

4. The Law of Patience
Social media and content marketing success doesn’t happen overnight. While it’s possible to catch lightning in a bottle, it’s far more likely that you’ll need to commit to the long haul to achieve results.

5. The Law of Compounding
If you publish amazing, quality content and work to build your online audience of quality followers, they’ll share it with their own audiences on Twitter, Facebook, LinkedIn, their own blogs and more.

This sharing and discussing of your content opens new entry points for search engines like Google to find it in keyword searches. Those entry points could grow to hundreds or thousands of more potential ways for people to find you online.

6. The Law of Influence
Spend time finding the online influencers in your market who have quality audiences and are likely to be interested in your products, services and business. Connect with those people and work to build relationships with them.

If you get on their radar as an authoritative, interesting source of useful information, they might share your content with their own followers, which could put you and your business in front of a huge new audience.

7. The Law of Value
If you spend all your time on the social Web directly promoting your products and services, people will stop listening. You must add value to the conversation. Focus less on conversions and more on creating amazing content and developing relationships with online influencers. In time, those people will become a powerful catalyst for word-of-mouth marketing for your business.

8. The Law of Acknowledgment
You wouldn’t ignore someone who reaches out to you in person so don’t ignore them online. Building relationships is one of the most important parts of social media marketing success, so always acknowledge every person who reaches out to you.

9. The Law of Accessibility
Don’t publish your content and then disappear. Be available to your audience. That means you need to consistently publish content and participate in conversations. Followers online can be fickle and they won’t hesitate to replace you if you disappear for weeks or months.

10. The Law of Reciprocity
You can’t expect others to share your content and talk about you if you don’t do the same for them. So, a portion of the time you spend on social media should be focused on sharing and talking about content published by others. entrepreneur

EASTER YENYE MAMBO
05/04/2015

EASTER YENYE MAMBO

Address

37732
Nairobi
00100

Opening Hours

Monday 09:00 - 20:00
Tuesday 09:00 - 20:00
Wednesday 09:00 - 20:00
Thursday 09:00 - 20:00
Friday 09:00 - 20:00
Saturday 10:00 - 16:00

Telephone

+254 727 762 509

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