31/07/2026
"While many brands optimise for attention and conversion, a few will offer emotional sanctuary. They will be disproportionately valued because they were there. While the rest were busy selling, they sold the feeling of being held. They end up feeling like a memory such as a familiar face, a timeless place, or a quiet ritual. It is less about persuasion and more about presence."
Kunal Ghosh, General Manager - Strategy at Cheil India, shared his thoughts with Campaign Asia-Pacific on the importance of empathy for the brand's success.
Read his piece here: https://www.campaignasia.com/article/brands-wise-enough-to-offer-shelter-will-survive-the-storm/4bdr0hx96ysdash4gwff5d5g5a?bulletin=457cmfxvrcn6svtm0yxfmtmjcr&mc_cid=6d43094827&mc_eid=abbc00a17c