11/06/2026
If you have a company and you notice a staff member doing well consistently, that staff is performing because he or she believes in what you are building. Protect such a person!
You see those ones that are underperforming? They don’t believe in what you are building. In most instances, performance follows belief.
I recall how I carried a company’s product on my head because I believed in what they represented, until I realised they valued transactions over customer service. That was when I began to withdraw unintentionally.
It was after I left that I realised how powerful instinct can be. What were the unintentional things I did? I focused on selling just two of their products for months before I left because, at that stage, I had begun to question a lot of things. Despite focusing on only two products, I was still on their A-list.
Then, a few months before leaving, I began to underperform unintentionally. There were other products to sell, but I lacked the confidence to push them because I could no longer confidently stand behind some of the things the system represented. 😂😂😂😁😁
One of the biggest mistakes leaders make is thinking people stop performing because they aren’t putting in effort. More often than not, it is because there is nothing enticing anymore — not even the almighty all-expense-paid trip. 😂
Before leaders ask why performance is dropping, they should first ask whether belief in the mission, values, and direction of the organisation is still intact.
In most instances, performance follows belief.
What do you think?