18/05/2026
You've been running your business for months. But can you tell me, right now, exactly how much it costs you to get one customer?
Most founders can't.
And that's not a small thing. That's the difference between a business that scales and one that stays busy without growing.
Everyone tracks revenue. Revenue feels good. Revenue looks good in screenshots. But revenue alone doesn't tell you if your business is actually healthy.
These three do.
1. Customer Acquisition Cost (CAC)
This is how much you spend to win one customer. Ad spend, agency fees, your time, all of it divided by the number of customers you brought in.
If you're spending ₦500,000 a month on marketing and getting 10 customers, your CAC is ₦50,000.
Now the real question is whether that number makes sense for your business. Which brings you to the next metric.
2. Customer Lifetime Value (LTV)
This is how much a customer is worth to you over the entire time they buy from you. Not just the first sale. Everything.
If your LTV is ₦80,000 and your CAC is ₦50,000 you're making ₦30,000 per customer. That's a business.
If your LTV is ₦40,000 and your CAC is ₦50,000 you are literally paying to lose money. And no amount of revenue growth fixes that.
3. Churn Rate
This is the percentage of customers who stop buying from you every month.
Most founders obsess over getting new customers while quietly bleeding old ones out the back door. A high churn rate means your retention is broken. And broken retention means you're running on a treadmill. Moving fast, going nowhere.
Fix churn and suddenly everything else gets easier. Your CAC goes further. Your LTV goes up. Your growth actually compounds.
Pick one. Go calculate it today. See what it tells you.