26/04/2022
CROSS SELL AND UPSELL
Cross selling is when you sell to your customers complementary products to the purchases they have made.
Upselling is selling a more expensive version of a product that a customer own or is buying.
A very good example of a cross sell is:
Let's say you sell Powerbanks, Chargers, phone accessories in general, someone comes around to purchase a powerbank from you.
You can cross-sell the person by introducing to him strong charger that could charge his powerbank faster than he can imagine.
Before he leaves, you can also show him different type of handsfree he could also use for his phone.
With this, if you could cross-sell him well, he could get the charger and the handsfree.
This way, you could retain the customer for long because he will always have it in his mind that any products concerning phone accessories he looks for in your store, he can always get it.
An example of upsell is a customer wanting to buy an earbud but you later suggested to him a noise cancellation earbud that comes with power bank for him.
If truly he needs it and he is capable of buying, he will be very quick to jump into taking your advice.
Steve Job said people don't know what they want untill you show it to them.
You showing your customer a more expensive version of your products would increase your sales as a business person.
You too figure it out yourself number of times you would want to buy something and end up buying another one at the same store.
Many of the examples of presell and upsell are common in our local market among our mothers.
Let me bring you one.
The moment you are sighted holding vegetables or Ewedu, another woman will be cross selling you by telling you not to forget Locust beans...may God bless our mother. Aameen
Or the moment you visit them in the market saying you want to buy Groundnut oil, you will hear...Akowe(in Yoruba Language), this one is local at so so price and this one is Imported at so so so price.
You will be upsell that you later end up buying the imported oil at an higher price than the local one.
What Business do you do, inculcate the habit of upselling and cross-selling to increase sales and customer reach.