16/06/2022
The buyer’s journey can be summarized simply as "the customer's path to purchase" during which they research a problem, find potential solutions to it, and then choose one of those solutions.
On a customer's path to purchase, they could be in any one of these stages:
Unaware
Pain/Problem Aware
Solution Aware
Provider Aware
Customers today have more access to information than ever before to compare your business, and the services or products you offer, to your competitors. However, this also means that you have the opportunity to earn their trust very early in their journey, before they are even looking at your competitors (or reach the "Provider Aware" stage of their journey).
The buyer’s journey provides you with a way to understand the kinds of questions your customers will ask when looking for a solution to the problem you hope to address.