04/09/2025
Job Type: Full time/Contract
Position: Call Center-Customer Service Agent
Location: Ikota-Lekki Axis, Lagos
Job Description:
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and
valued.
- Experienced in the use of Web Applications answering or making calls to customers to address their needs about products or services.
- Utilizing software, databases, scripts, and tools appropriately.
- Follow communication “Scripts” verbatim when handling different topics.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Keeping track record and reporting reoccurring issues amongst clients for risk management purposes.
- Perform periodic survey to determine clients’ satisfaction with
company’s services and report feedback to the Operations Manager.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
Requirements:
- ND or HND or BSC Degree or Equivalent in relevant course
- Computer Literacy (Mandatory)
- Excellent Communication skills
- Good command of English language (with no distinctive accent)
- Versatile with Software Applications
- Experience in Microsoft Office applications
- Customer Service Skills
- Minimum of 2 years’ experience in a similar role.
- Multitasking and teamwork
Responsibilities:
- Responsible for responding to all clients’ Inbound calls.
- Addressing complaints and inquiries.
- Manage large amounts of Inbound and Outbound calls.
- Identify customer needs, clarify information, research every issue, provide solutions or alternatives.
- Seize opportunities to Upsell products/services when they arise.
- Build sustainable relationships and engage customers by going the extra mile.
- Keep records of all conversations in the call-center database.
Send Your CV/Resume, cover letter and copy of all credentials to: [email protected] using the particular job title/position as the subject of the mail.
