13/08/2019
Identify your customer’s problems, and they're going to sit up and take notice. But did you know there are three layers of problems you need to mention?
In movies, there’s always a hero. But there’s always a villain too.
The villain causes all kinds of problems for our hero. And those problems come in three flavours:
1) external;
2) internal; and
3) philosophical.
For a story to be good, it needs all three.
See, the villain causes an external problem, which makes the hero feel bad and doubt their abilities. An injustice has been done!
It’s the same with our customers. They’re experiencing a problem that makes them feel bad or experience some kind of negative emotions. And that’s just not right.
When they buy a product or service they’re hoping to solve all three levels of problem at once.
BUT...
90% of the companies I come across only talk about external problems.
This is where they balls it up.
See, the desire to solve an internal problem is a FAR greater motivator than wanting to solve an external problem.
Now here’s the mis-match.
COMPANIES sell solutions to EXTERNAL PROBLEMS.
PEOPLE buy solutions to INTERNAL PROBLEMS.
If you can offer to resolve your customer’s external, internal, and philosophical problems, that’s gonna be one hell of a satisfied customer.
Now imagine that your website is offering to resolve every level of problem your potential customer has, and your competitor’s site is offering a solution to an external problem only.
Who they gonna call?
Exactly.
And even if your competitor has a cheaper or (gasp) superior product, the customer's still going to choose you. Because you understand them. They’re hurting, and you have just the right medicine that’s going to make them feel all better again.
Now go find your customer’s external AND internal problems. And make sure you're fixing both.
It's my aim to help you clarify your message and connect with your customers through the power of story.
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It's a fun read too.
www.in8logic.nl