23/02/2026
Building Trust on LinkedIn When AI Gets It Wrong
On a recent Link∙Ability [IN]sights livestream we explored how trust operates in professional environments at a time when confidence is easy to manufacture but credibility is harder to assess. Trust is not a fixed state or a personal brand claim – it is contextual, shaped by lived experience, and built or eroded through patterns of behaviour over time. We make trust decisions constantly, often subconsciously, and those decisions influence who we listen to, who we follow, and whose judgement we rely on. In a world where AI has increased the speed and polish of information, many of the shortcuts we once used to assess trust no longer hold.
Inside organisations, trust runs in two directions. It is not only about whether people trust leaders, but about how much trust leaders extend to others. When trust is low, control increases, decision-making slows, and confidence drains quietly away. When trust is present, people step up, take ownership, and exercise judgement. This shift – often described as moving from Command & Control to Trust & Inspire – becomes even more important in complex, fast-moving environments where leaders cannot oversee everything and must rely on expertise throughout the organisation.
LinkedIn is one of the places where these trust dynamics become visible. People assess trust through consistency, behaviour, judgement, and how others are treated over time. What leaders choose to share, amplify, automate, or attach their names to sends signals, whether intended or not. The central thread of the conversation was that trust is not about sounding confident or rejecting technology. It is about being careful with influence, listening more than reacting, and recognising that trust is built in small, observable moments that compound over time.
Watch the replay for full discussion.
Trust has always mattered on LinkedIn – but for leaders in particular, it has become a defining point of difference.In an era where AI can generate content a...