Our headquarters in Ottawa, Ontario, Canada is the main hub for all of our operations. Our offshore facilities are monitored by professional Canadian management situated in Ottawa, Ontario, Canada. This is done in order to ensure smooth onboarding processes, precision data inputting, clear communication, and consistent quality of services. Our reputation has been built on the strong relationships
we have developed with our clients. We believe in trust, safety, and long-term profitability, which is why we push to stay up to date with all current technologies, legal aspects, and preventative security measures. We also have confidentiality agreements with all our customers, and as such, our data servers remain in highly secured Canadian data centers. Our company structure is highly developed with top quality telecommunication and internet infrastructures that have high redundancy, so calls are never interrupted or delayed. Our security policies and procedures ensure that cell phones are not used within our centers. VDI systems are implemented to only allow a keyboard and a mouse. Wi-Fi is not available within our centers. Every Pacificall client has a segregated VLAN for their VDI systems which include monitoring software. Outbound proxy allows only access to working sites based on the campaign being supported. Physical security is employed overseas and are on-site 24/7, 365. We believe in creating long-term relationships with all of our clients, which is why we put great importance in the quality of our services and results. Our call-centers have unbeatable quality for price value due to our Canadian built infrastructure and management team, and high standards of employment requirements. We offer services 24/7, 365 days a week, and can scale rapidly. Flexibility:
Since Pacificall Canada caters to clientele in many different countries, our centers operate 24 hours a day, 7 days a week, 365 days a year. Data is highly secured using security practices defined by banking institutions. Our data server clusters are located in multiple secured data centers enabling the ability for data to always be accessed without intermittent delays. In addition, our business processes have been setup to allow quick expansion, which gives our clients full flexibility to scale their campaigns as their companies grow. With our call-center software continuously generating call analytics and metrics such as calls answered and missed in 15-minute increments, daily reports, length of calls, and call type, the company will be able to make the proper adjustments onto their campaign to maximize effectiveness. Our services easily integrate within any organization and enable businesses to fully realize the benefits of improved productivity and customer satisfaction.
