Surprise Digital

31/12/2025

Thank you for appreciating the work we do.

19/12/2025

Thanks, Pam! It's always our pleasure to serve.

10/12/2025

This happened back in 2015 when I was working for a supplement company.

Unhappy customers are inevitable. But what most e-commerce brands don’t realize is that the people who actually reach out to complain represent only a small fraction.

Around 90% of dissatisfied customers never contact the company at all—yet they still share their negative experiences both online and offline.

That insight pushed me to design a system that proactively engages customers and turns them into enthusiastic promoters of the brand.

Working as a Customer Success Manager since 2014 has taught me a lot of lessons. And everyone needs to learn and practice these if he…

15/08/2024

Order is delayed but the customer is still happy?

That's possible.

As business owner, you need third-party partners to deliver your products to your customers.

Don't let delayed shipments frustrate you. This is beyond your control.

Instead, focus on things you can control to make the customer happy.

20/03/2023

THE COUNT OF MONTE CRISTO: SALES AND MARKETING LESSONS

Today’s customers are smarter than ever.

Gone are the days when we just treat them as empty vessels to be filled with the information we are offering.

Every day, they consume a lot of content. Watched so many ads on TV and on the internet.

They are already filled with those mind-boggling pieces of information.

Every day, new ideas are being created. New products and information came to market. Some of these ideas are way better than ours.

So how can you keep them forever?

In the movie The Count of Monte Cristo (2002), we saw a man, a bandit, a total stranger named Jacopo who made a strong promise to Edmond Dantes, the story’s protagonist.

“I swear…I am your man, forever!”

And if you watched the full movie, you can see Jacopo’s loyalty. A once bandit and a pirate, but is now a person whose loyalty is beyond measure.

What made him swear that he will be Edmond’s man forever? What binds him to show his loyalty to him for the rest of his life?

As we saw in the movie, Edmond saved his life. He showed mercy and love. He championed him. He earned his trust.

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Comments

05/03/2023

Today marks the start of a new challenge! Fo the next 3 weeks, I'm going to focus on quality over quantity. Join me as I explore the benefits of this mindset shift.

05/03/2023

Stand for what is right even if it means standing alone.

05/03/2023

Learning to focus on things we actually need is the key to attaining productivity whether in life or in business

03/03/2023

Hustle while the world is sleeping.

25/01/2023

For always people won't believe until they see the results.

“ For always people won't believe until they see the results.”

19/01/2023

If you truly want to build a successful business, then start designing a successful experience for every customer.

Why?

It's because your customers are the lifeblood of your business.

Never under estimate your customer service team's true potential. You should empower them to become both problem-solvers and revenue-generating part of your business..

19/01/2023

If keeping customers is none of your business, then you're not really in business...

https://t.co/NkVskP1SVt

“If keeping customers is none of your business, then you're not really in business... https://t.co/NkVskP1SVt”