𝙅𝙆𝙈 𝙈𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 & 𝘾𝙤𝙣𝙨𝙪𝙡𝙩𝙖𝙣𝙘𝙮

03/02/2024

We unequivocally denounce all instances of encroachment on data privacy and involvement in cybercrime activities. Safeguarding personal information is an inherent right, and any unauthorized entry, utilization, or revelation of sensitive data constitutes a grave breach of ethical norms and legal mandates. Individuals/companies found posting information on our page that exposes names will promptly be reported to the Police, NBI, and NPC for criminal proceedings. If you engage in spamming or scamming activities, kindly refrain from associating them with our company, and we dare you to use your real names rather than employing fake accounts.

27/11/2023

Also hiring for their Cebu Base office (Staff Domain):

Level 3 Service Desk Engineer | Australia | Managed Services
Salary: Php 80000 - 100000
Industry: Technology
Work Experience: 3 + years

Job Description:

The Level 3 Service Desk Engineer is responsible for providing IT consulting services to our clients with the future opportunity of leading a help desk team. The focus is on business IT systems and responsibilities include day-to-day problem solving, troubleshooting IT issues, Office 365 management, maintenance, and support of networking equipment.

This position is primarily responsible for the delivery of technical services and support remotely to Australian customers. We currently require a Level 3 Helpdesk Engineer to act as an escalation point for the Level 1 & 2 Helpdesk Team and provide support with ongoing projects. The role requires the ability to interact at all levels of an organization while simultaneously providing proactive recommendations for the management and maintenance of our client’s IT systems.
Provide 2nd & 3rd level support and manage escalations when required.
Manage daily backups
Creating new users' profiles as well as offboarding
Maximize network performance by monitoring performance and troubleshooting.
Problems and outages on the network.
Monitoring, maintaining, and remediating backup errors
Outbound calls and resolving issues
Creating new users' profiles as well as offboarding
Schedule and manage system software upgrades and patch management of core devices.
Utilizing multiple sources for information, investigate and resolve network faults while communicating the status of the issues to the client and internal management.
Manage and maintain backup solutions and procedures for customers on a daily basis.
Secure network systems by establishing and enforcing security policies and implementation of security devices and software.
Configuration of routers and switching equipment for voice and data services.
Remote technical support to local and international clients.
Client systems management and client relationship management.

Requirements/Skills needed:
- A bachelor's degree in Computer Science or Software Engineering is preferred yet not required.
- Minimum 3+ years of experience as a Level 3 Service Desk or Systems Engineer.
- Proven experience managing Microsoft 365 and its applications, including SharePoint online
- Experience working with (nice-to-haves):
- Watchguard Firewalls
- Unifi and Ubiquiti
- Datto RMM
- Autotask
- Datto Business Continuity
- Bit Defender
- Current understanding of best practices regarding system security measures.
- Knowledge in network engineering, security cloud, patches, and monitoring.
- Basic networking, troubleshooting, and understanding (VLAN, Firewalls, Routing).
- The ability to handle multiple clients with different requirements and environments is necessary.
- Professional work experience in team building and project management.
- Advanced education and application of business analysis techniques and strategy.
- Professional experience and a high-level understanding of working with various operating systems and their implications.
- High-level experience in customer support and technical writing skills.
- High-level experience in backup solutions/troubleshooting and diagnosis skill set.
- Ability to work together with teams from several departments to facilitate the orderly ex*****on of a proposed project plan.

If interested please send in your CVs to [email protected] or [email protected]. You may also message our page to send in your CV.

27/11/2023

One of our longstanding clients is seeking individuals for their office in Cebu (Staff Domain Inc).

Triage Engineer | AU MSP Experience | Office-based
Salary: Php55000 - 75000
Industry: Customer Service
Work Experience: 3 + years

About the company

They connect the best local talent with progressive businesses from all around the world. We firmly believe that great professionals need a great environment to enjoy and thrive in. The clients that our employees work directly with are vetted intricately to make sure that our employees will only be working with the most stable companies and that there are opportunities for growth and advancement. These are not just highly possible; they’re a guarantee. This is why we are the

We have grown more than 300% percent over the past year and a half. That much growth in that span of time indicates that we must be doing something right, yes?

Join and Enjoy:

Market-Leading Salary + Non-Taxable Allowance
HMO with dental benefits for the employees and their 1 free dependent. The enrollment takes place from day one.
Group Life Insurance
Guaranteed Work-Life Balance
Top-notch Learning, Culture, and Development Programs (Offshore business travel opportunities)
High Advancement Opportunities
Guaranteed Stability and Job Security (Pandemic-proof)
Paid Leaves: Birthday, Holiday, Medical, Maternity, and Vacation (can be carried over the following year + convertible to cash)
Regular Social Activities
13th Month Bonus
Annual Performance Appraisal and Bonus
Overtime Pay
Offices in strategic CBDs (Metro Manila, Alabang, Pampanga, Cebu)

About the Team:

They are an established IT support and solutions company providing many businesses with managed and hosted IT solutions in and around Australia & New Zealand.
Help clients with all of their IT needs including computer repairs, data backup and recovery, networks, printer & wireless, virus and popup removal, and cloud-based solutions.
They have over 15 years of experience in the IT industry and have helped 100′s of businesses out of trouble by providing onsite support and repairs.

Why Are They Hiring?

The company is continuously thriving. Since the company is growing, it needs more people who can help support this growth and expand its business.

Job Summary:
The Customer Service Co-ordinator is a triage specialist and is responsible for managing and prioritizing incoming service requests from our managed services customers. Your role is representing the customer and coordinating customer requests with the service delivery team.

This is a critical role that directly impacts customer service, resource allocation, and overall
client satisfaction.

Responsibilities:
- Receive and respond to incoming support requests and incidents from end users.
- Create tickets and allocate them to technicians
- Perform triage to assess the severity and nature of reported incidents.
- Prioritize and escalate tickets based on urgency and impact.
- Call queue management and transferring phone calls
- Accurately document all incidents, actions taken, and resolutions in the ticketing system.
- Monitor and track incident progress to ensure timely follow-up and closure.
- Collaborate with team members to continuously improve triage and dispatch processes.
- Other administrative tasks as required
- Create tickets based on inbound requests and help establish priority-level follow-up with existing tickets based on client's requests.

Requirements
To be successful in this role, you will need to have:
- At least 3 years of experience in an MSP company is highly preferred
- At least 3 years of customer service experience
- Bachelor's degree in Information Technology, Computer Science, or a related field ideal but not required
- Detail-oriented with excellent organizational skills
- Excellent communication skills, both verbal and written, to effectively interact with end-users and technical teams.
- Experience communicating with Australian clients
- Be able to type between 65 to 70 words per minute
- Excellent problem-solving skills, with experience in incident management and ticketing systems.
- Experience using Autotask is highly preferred but any ticketing system is fine
- Can think outside of the box
Ability to work under pressure, multitask, and meet tight deadlines.

If interested please send in your CVs to [email protected] or [email protected]. You may also message our page to send in your CV.

29/08/2023

https://shorturl.at/nGM13

From South to North, Unveiling the Comic Charms That Paint the Nation's Laughter

01/08/2021

It's been a while since we post reviews from our clients.
We just want to highlight and Congratulate our Senior Marketing Associate for a job well done. Your client is very happy.

03/03/2021

Flash Sale

Yes, we heard you and we are giving it to you. 😃👌

Take advantage of our FLASH SALE.

☑️ Price MARKDOWN
☑️ Freebies
☑️ FREE SHIPPING / DELIVERY NATIONWIDE

So hurry, grab your blocc face shields now. 💯 DM us for more details.

Stay safe and let's BLOCC the spread.

26/08/2020

Work smarter from home. All about focus and discipline. Every 3 minutes we get distracted. That's 31 days of lost time in a year.

13/08/2020

New normal for all.

07/07/2020

The new future!

https://www.mckinsey.com/business-functions/organization/our-insights/reimagining-the-office-and-work-life-after-covid-19 #

The pandemic has forced the adoption of new ways of working. Organizations must reimagine their work and the role of offices in creating safe, productive, and enjoyable jobs and lives for employees.