A self-driven individual with 12 years of working experience in a Contact Center Industry that focused on Technical Support and Customer Service. Started as a Customer Service Representative for various accounts. Due to exemplary performance, I got promoted as a Quality Assurance Specialist who focused on Process Control, Continuous Improvement, and uplifting customer service representative's call
handling and quality performance. As part of the Quality Assurance Department, I also handled the Risk Mitigation and Fraud Management task where I was able to display my full potential. Apart from Customer Service Skills, I can perform other tasks such as Data Management, Data Mining, Root Cause Analysis, Risk Management, Clerical and Administrative role, Web research and
Investigative tasks. Aside from working in a Contact Center, I have also gained several Part-Time job experiences working from home. I've worked as a Web Search Evaluator, Social Media evaluator, Web researcher, and Web page quality rater. I can work independently with less or no supervision at all and is motivated to finish the task above expectations. I'm detailed oriented who seek perfection with the consistent ability to be precisely accurate. With the current pandemic, I decided to work from home and venture to become a Virtual Assistant. I underwent rigid training as a scholar of the Department of Information and Communications Technology for Virtual Assistant Role. I was introduced and able to perform effectively the Virtual Assistant task with this training. This training has honed my skills to become a Class A Virtual Assistant. With my work ethics and my skills, I can help you with your business. You can focus on the growth of your business while I will handle all your administrative, clerical, and social media engagements. I will be your Virtual Assistant in reaching your visions.