04/05/2026
InterComs BPO | The Lifeline Telecom BPO Partner That Actually Knows the Industry
If you're running a Lifeline telecom program in the USA, you know the stakes are different here.
You're not just managing customer calls โ you're navigating FCC regulations, USAC compliance, CPNI protections, TCPA requirements, and the constant pressure to grow your subscriber base while keeping your program in good standing.
That's exactly where InterComs BPO has been operating since 2019.
We are a specialized Lead Generation and Customer Service BPO built specifically for Lifeline ETC (Eligible Telecommunications Carrier) providers across the United States.
What sets us apart:
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Deep Lifeline Program Knowledge - We understand USAC's National Verifier, NLAD, subscriber recertification, and ETC compliance requirement and not just call center basics.
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FCC CPNI Compliant - Our agents are trained on Customer Proprietary Network Information (CPNI) protocols, ensuring your subscribers' data is handled with full regulatory adherence.
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TCPA-Compliant Lead Generation - Every outbound campaign we run adheres strictly to the Telephone Consumer Protection Act, with documented consent management, DNC scrubbing, and compliant dialing practices.
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FTC Telemarketing Sales Rule (TSR) Adherent - Our lead gen operations follow federal standards for ethical and legal telemarketing.
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PCI DSS Standards - Subscriber billing support is handled under secure, PCI-compliant protocols.
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National DNC Registry Scrubbing - Every campaign is scrubbed before dialing. Every time.
Since 2019, we've helped Lifeline providers enroll more qualified subscribers, reduce churn, and handle customer service at scale - all of these while staying on the right side of FCC and USAC program rules.
๐ If your Lifeline telecom business needs a BPO partner that doesn't need to be educated on what a SAC is, what NLAD duplicate checks mean, or why recertification outreach timing matter. Let's talk!
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