17/01/2024
SEATAOO FAQS:
“Why do sellers need to fund the purchase when the customer’s payment has been received in the first place?”
The customers’ payments are *on hold* to give them assurance that the sellers will process their orders. In addition, it serves as an assurance to the sellers that what they paid in the warehouse will be returned to them because there is no COD in other countries.
“Why does Seataoo need sellers to fund the customers’ orders? Can’t Seataoo owners just fund it by themselves?”
Seataoo is able to cater or pay the orders by themselves but doing so will take some time for the company’s money to come back. So Seataoo thought it would be a great business model/idea to partner with sellers wherein both Seataoo and the sellers make money. The seller buys the products from Seataoo and then sells the products to make a profit.
“What happens if my shop closes because I am unable to fund all of my customers’ orders? What will happen to my freezing money and wallet balance?
Answer: In the event that you are unable to recharge your wallet to fund orders (let’s say, you lost your cellphone or you had a financial emergency) you, as the seller, can still withdraw your money even if your shop has been closed PROVIDED that the freezing money has been transferred to the wallet balance. Sellers are still allowed to login even if the shop is closed, to check their wallet balance.
“Customer refuses to accept the product due to mishandling during shipment to the customer. Can I still retrieve my capital, then?”
If the customer requests for a refund, Seataoo will return the seller’s capital only for that specific product returned.
“What if the product has arrived at the customer’s address but the customer has permanently transferred and can never be contacted again? Can I still retrieve my capital, then?”
Since the buyer’s payment has been collected beforehand and is “on hold” during the shipment, Seataoo will still release the seller’s capital plus profit from the sale.
“Why doesn’t Seataoo disclose the buyer’s information?”
According to Ms. Leni, since this is a dropshipping business, you (as the seller) do not deliver the goods to the client hence there’s no need to gain access to the buyer’s information.
“Can I be a Seataoo seller even if I’m an OFW?”
Yes, since Seataoo is an online platform. A lot of our kababayans abroad have already started earning too.
“What if I choose to quit? Will I still get my money back?”
According to Seataoo, you can still retrieve your capital plus the earnings since they do not force their sellers to stay active if they choose to discontinue.
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