18/06/2026
PUBLIC STATEMENT
To our valued passengers, partners, and the communities we serve:
We at St. Benedict Ocean Shipping Lines extend our sincerest apologies to all passengers affected by the recent incident in which several travelers holding valid tickets were unable to immediately board our scheduled voyages and had to wait long hours in order to do so. We fully understand the frustration, inconvenience, disappointment, and disruption this caused to your travel plans, and we deeply regret that we failed to provide the level of service, reliability, and care that our passengers rightfully expect from us.
First, we would like to express our gratitude to those who voiced their concerns, shared their experiences, and brought these issues to our attention. While criticism is never easy to receive, we recognize that your feedback is invaluable in helping us identify shortcomings and improve the quality of service we provide. Your voices help us become a better and more responsible shipping company.
After our internal investigation, we acknowledge that this incident resulted from the issuance of open tickets which is an operational oversight on our part.
We also would like to sincerely apologize for the poor handling of the situation by some members of our crew and personnel. We understand that during times of inconvenience and uncertainty, our passengers deserve clear communication, empathy, professionalism, and timely assistance. In this instance, we acknowledge that we fell short not only in our operations but also in our response to those affected. For this, we are truly sorry.
Furthermore, we express our sincerest apologies to the Provincial Government of Camiguin, the Municipal Government of Mahinog, and the Philippine Ports Authority for being unnecessarily drawn into this matter. We are grateful for the assistance they extended to affected passengers during the incident. Their support underscored their dedication to public service, and we acknowledge that the full responsibility for this situation lies with our company.
This incident serves as an important lesson for our company. We are committed to strengthening our booking and passenger management systems through stricter controls and enhanced oversight. Effective immediately, we will discontinue the issuance of open tickets to ensure that passenger and vehicle bookings remain within our vessels’ authorized capacity. These measures are intended to improve operational efficiency, prevent similar incidents, and support the timely departure of our vessels.
To all affected passengers, we offer our heartfelt apology. We understand that trust is earned through actions, not words, and we are committed to learning from this incident and making the necessary improvements to serve you better moving forward.
Thank you for your understanding.
ALVIN UY
President
ST. BENEDICT OCEAN SHIPPING LINES