02/07/2024
Many Ecommerce businesses I spoke with think they have an abandoned cart flow but actually have an abandoned checkout flow.
An abandoned checkout flow captures people who initiated the payment process but did not complete the purchase.
The thing is, almost 70% don’t even reach the checkout page. They just add things to their cart, then for some reason leave the site.
Which means lost potential sales when not addressed. To be able to capture them, the “add to cart” trigger should be used instead.
So, just a little PSA to anyone using Klaviyo — please please please check the trigger of your abandoned cart flows.