19/03/2024
Last week, I had the pleasure of co-presenting and discussing excellent customer experience (CX) in the digital banking industry. I showcased case studies demonstrating how companies practically applied UX strategies to exceed user expectations and create positive impacts on their businesses.
The event took place in a seemingly small and intimate room, where even the slightest sound echoed against the walls. Despite its size, the room was packed with amazing people, experts in their respective fields and occupying top positions.
Naturally, I felt intimidated and doubts began to surface. Imposter syndrome crept in, and I questioned why they would listen to someone younger and seemingly less experienced than themselves. However, I reminded myself that I was invited by someone I know and trust, which gave me the confidence to trust in myself.
They say that if you’re scared, you should seize the opportunity, so I did my best to reframe my mindset and focus on sharing my passion rather than presenting myself as an expert. While there may have been others more qualified than me, I embraced the chance to learn and grow.
In the end, it was a rewarding experience! The talk went great and I had the opportunity to meet and be inspired by some truly remarkable individuals.