28/05/2023
A POST FOR AWARENESS‼️
Dear all online buyers & our future costumers, make it a habit to read product description and details attentively before placing order.
Situational example (we will not divulge further information and details regarding the customer to still protect her identity):
A certain costumer instructed us not to edit their photo and print it as it is. Hence, we did what she instructed to us and showed her the outcome. But after seeing the outcome of her request, she did not like it for a reason na masyado daw maliwanag (just to clarify, if gusto niyo po na "RAW" ang pagkakaprint, lalo na if maliwanag or madilim ang orig photo, technically ganoon din ang kalalabasan).
After some discussion, the said customer asked na palitan ang print but we clarified to her na there will be an additional fee for the reprinting because we cannot shoulder the cost of indecisiveness and negligence otherwise our business will suffer a profit loss.
Moving on, hindi na natuloy ang settlement for reprint owing to the fact that the customer also hesitated because same lang daw ang magiging outcome ng photo as seen on the photo (which is not entirely true dahil there is a difference between printing a raw photo versus a processed/filtered ones), it somewhat gave stern tone impresson to us.
In the end, we did not come into an agreement and refused to fulfill her order partly also because of her conduct and improper decorum.
Dear valued customers, althought we appreciate your patronage to our business and wanted to make you satisfied as possible by correctly following your demands and request, please be mindful and reasonable if the outcomes of your instructions are far from what you have expected. These are very necessary in maintaining a good business-to-customer relationship because after all, it is also what constitutes a best and ethical business practices especially for us, small business owners.
We are unwaveringly reminding every customers and potential customers that we are only liable for re-printing ng photos only if the lapse/fault is on our side (i.e., defective films/prints ), we print it twice/thrice and still ship the both the defective and non defective prints regardless of the cost to the customer. But if the cause of discrepancy/issue is clearly on the customer's side (i.e., negligence, indecisiveness), we are not to be held liable because after all we already gave ample time sa pag-uusap natin sa chat.
For the shipment, our product is 7 days pre-order but we diligently ship your orders as early as we can. We also give reminders as well regarding if kailan po ang pick- up ng courier.
We have provided all the information you need regarding our products' print quality, shipping date and packaging.
Please always read instructions and reminders. These are soft skills that should always be given emphasized and cannot be spoonfed all the time and just proof of being a responsible consumer.