18/03/2026
🚀 Project Highlight: Google Review Automation for a Chiropractic Clinic Agency
Just wrapped up a really interesting automation setup using GoHighLevel + Nookal, and honestly — this one had some fun challenges.
🔍 The Challenge
At first glance, it seemed simple:
👉 Send a Google review request after a patient’s appointment
But here’s where it got tricky:
Appointments are booked in Nookal, not inside GHL
No actual “appointment status” exists in GHL
Some fields (like appointment date) weren’t reliably populated in workflows
Data only updates after sync, sometimes delayed
No clear indicator of “appointment completed”
So the usual triggers like:
❌ Appointment booked
❌ Appointment completed
👉 Didn’t work at all
💡 The Solution
Instead of relying on inconsistent or delayed fields, I focused on identifying a reliable indicator of a completed visit.
👉 A key data point that only updates after the appointment is truly finished
Once that was confirmed, I built the automation logic around it to ensure accuracy and timing.
⚙️ What I Built
*I implemented a two-part automation system designed to track patient journey and trigger actions at the right moment:
*A backend process that automatically identifies and segments new patients upon entry
*A follow-up automation that activates only when a verified completion signal is detected
🧠From there, the system:
-Sends a timely review request
-Updates patient status internally
-Prevents repeat messages through smart tagging logic
🔥 Key Takeaway
When integrating external systems like Nookal with GHL:
👉 Don’t rely on “expected” fields
👉 Find the most reliable data point (in this case, payment)
👉 Build your logic around real-world behavior
Simple automation on the surface…
But the real magic is in understanding the data flow 🧩
If you’re working with clinics or external booking systems and struggling with automation triggers — this is a game changer.
