14/01/2025
⚠️ 𝐄𝐯𝐞𝐫 𝐫𝐞𝐜𝐞𝐢𝐯𝐞𝐝 𝐭𝐡𝐢𝐬 "𝑨𝒕𝒕𝒆𝒏𝒕𝒊𝒐𝒏 𝒏𝒆𝒆𝒅𝒆𝒅" 𝐰𝐚𝐫𝐧𝐢𝐧𝐠 𝐟𝐫𝐨𝐦 𝐓𝐢𝐤𝐓𝐨𝐤 𝐀𝐝𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫?
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𝘋𝘰 𝘐 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘵𝘢𝘬𝘦 𝘢𝘤𝘵𝘪𝘰𝘯 𝘸𝘩𝘦𝘯 𝘳𝘦𝘤𝘦𝘪𝘷𝘪𝘯𝘨 𝘵𝘩𝘪𝘴 𝘸𝘢𝘳𝘯𝘪𝘯𝘨?
𖦹 𝙔𝙚𝙨
𝘐𝘴 𝘮𝘺 𝘢𝘥 𝘢𝘤𝘤𝘰𝘶𝘯𝘵 𝘨𝘰𝘯𝘯𝘢 𝘥*𝘦?
𖦹 𝙊𝙣 𝙩𝙝𝙚 𝙗𝙧𝙞𝙣𝙠 𝙤𝙛
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Then what I have to do to save my account from suspension risk and bring it back to "Good" status?
🔻 𝐓𝐡𝐢𝐬 𝐢𝐬 𝐚 𝐬𝐭𝐞𝐩-𝐛𝐲-𝐬𝐭𝐞𝐩 𝐠𝐮𝐢𝐝𝐞 𝐭𝐨 𝐫𝐞𝐬𝐨𝐥𝐯𝐞 𝐭𝐡𝐢𝐬 𝐬𝐭𝐫𝐞𝐬𝐬𝐢𝐧𝐠 𝐢𝐬𝐬𝐮𝐞
𝑭𝒊𝒓𝒔𝒕, 𝑹𝒆𝒇𝒍𝒆𝒄𝒕 𝑯𝒐𝒏𝒆𝒔𝒕𝒍𝒚 𝒐𝒏 𝒀𝒐𝒖𝒓 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒆𝒓𝒗𝒊𝒄𝒆
Begin by sincerely evaluating whether you're meeting customer expectations, especially if complaints have been frequent. Common complaints include:
- "𝐷𝑒𝑠𝑐𝑟𝑖𝑝𝑡𝑖𝑜𝑛 𝑑𝑜𝑒𝑠𝑛'𝑡 𝑚𝑎𝑡𝑐ℎ 𝑡ℎ𝑒 𝑖𝑡𝑒𝑚" 🙉
- "𝑂𝑟𝑑𝑒𝑟 𝑛𝑜𝑡 𝑟𝑒𝑐𝑒𝑖𝑣𝑒𝑑" 🙊
TikTok has recently prioritized safeguarding customer benefits on its e-commerce platform. Advertisers are now expected to deliver high-quality, reliable services.
▪️𝑯𝒚𝒑𝒐𝒕𝒉𝒆𝒔𝒊𝒔 𝟏: If your business isn’t addressing customer concerns effectively, it’s only a matter of time before you encounter serious issues.
🔹 𝑹𝒆𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏: Enhance your customer service. Pay close attention to client feedback and ensure every complaint is resolved promptly.
૮꒰ ˶• ༝ •˶꒱ა/づᡕᠵ᠊ᡃ࡚ࠢ࠘ ⸝່ࠡࠣ᠊߯᠆ࠣ࠘ᡁࠣ࠘᠊᠊° 𝐁𝐞 𝐡𝐨𝐧𝐞𝐬𝐭 𝐰𝐢𝐭𝐡 𝐲𝐨𝐮𝐫𝐬𝐞𝐥𝐟 𝐛𝐞𝐟𝐨𝐫𝐞 𝐬𝐜𝐫𝐨𝐥𝐥𝐢𝐧𝐠 𝐟𝐮𝐫𝐭𝐡𝐞𝐫
▪️𝑯𝒚𝒑𝒐𝒕𝒉𝒆𝒔𝒊𝒔 𝟐: If your customer service is already excellent, how can you prove it to TikTok?
🔹 𝑹𝒆𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏: Prepare these documents, the more the better to prove your good deeds📂
𝟭. 𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗿𝗲𝗰𝗼𝗿𝗱𝘀 𝗼𝗿 𝗼𝗿𝗱𝗲𝗿 𝘁𝗿𝗮𝗰𝗸𝗶𝗻𝗴 𝗻𝘂𝗺𝗯𝗲𝗿𝘀
Submit shipping details from the past 30 days or tracking information for at least 10 orders
𝟮. 𝗩𝗶𝗱𝗲𝗼 𝗲𝘃𝗶𝗱𝗲𝗻𝗰𝗲 𝗼𝗳 𝘀𝘁𝗼𝗰𝗸 𝗼𝗿 𝗶𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆
Provide a 10-second (or longer) video showing your inventory
𝟯. 𝗣𝗿𝗼𝗼𝗳 𝗼𝗳 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 𝘄𝗶𝘁𝗵 𝗮𝗱 𝗽𝗿𝗼𝗺𝗶𝘀𝗲𝘀
Share a 10-second (or longer) video of a product being unboxed
𝟰. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗻𝗮𝗺𝗲, 𝘃𝗼𝗹𝘂𝗺𝗲, 𝗼𝗿 𝗽𝗿𝗶𝗰𝗲 𝗼𝗳 𝗲𝗮𝗰𝗵 𝗼𝗿𝗱𝗲𝗿
Include the product name, quantity, and price for orders from the past 30 days or at least 10 orders
𝟱. 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗱𝗲𝘁𝗮𝗶𝗹𝘀 𝗳𝗼𝗿 𝗲𝗮𝗰𝗵 𝗼𝗿𝗱𝗲𝗿
Provide delivery information, including product name, quantity, and price, for orders from the past 30 days or at least 10 orders
𝟲. 𝗥𝗲𝗳𝘂𝗻𝗱 𝗼𝗿 𝗿𝗲𝘁𝘂𝗿𝗻 𝗰𝗮𝘀𝗲𝘀 (𝗢𝗻𝗹𝘆 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝗯𝗹𝗲 𝗶𝗳 𝗶𝘀𝘀𝘂𝗲𝘀 𝘀𝘁𝗲𝗺 𝗳𝗿𝗼𝗺 𝗱𝗲𝗻𝗶𝗲𝗱 𝗿𝗲𝗳𝘂𝗻𝗱𝘀/𝗿𝗲𝘁𝘂𝗿𝗻𝘀)
Submit details of refund or return cases from the past 30 days or at least 10 instances
𝟳. 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻
Share relevant certifications that were valid before any account suspension
𝟴. 𝗣𝗿𝗼𝗼𝗳 𝗼𝗳 𝗹𝗲𝗴𝗶𝘁𝗶𝗺𝗮𝘁𝗲 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀
Provide your business license and other certifications relevant to your practices
✍️ 𝑵𝒐𝒕𝒆: You don’t need to submit all of these documents, but the more evidence you provide, the more credible and secure your account will appear to TikTok.
ᯓ ° ᡣ𐭩 .𝑺𝒂𝒗𝒆 𝑻𝒊𝒎𝒆, 𝑴𝒐𝒏𝒆𝒚, 𝒂𝒏𝒅 𝑺𝒕𝒓𝒆𝒔𝒔 ° .ᯓ
If ad account issues like these are giving you headaches, we can help. Let us provide stable agency ad accounts so you can focus on growing your business💪
