02/09/2025
Position Title: Deputy Manager โ E-Commerce Ops
Location: Tariq Road, Karachi
Department: E-Commerce Ops
Key Responsibilities
E-Commerce Operations Management
ยท Oversee daily operations of e-commerce platforms (website, marketplaces, and social commerce).
ยท Ensure seamless order processing from placement to delivery, including returns and exchanges.
ยท Coordinate with logistics partners for on-time deliveries and reverse logistics.
ยท Monitor inventory levels and collaborate with supply chain/warehouse teams for replenishment.
ยท Maintain accurate product listings, pricing, descriptions, and digital assets.
Performance Monitoring & Reporting
ยท Track and analyze KPIs (order fulfillment, delivery timelines, cancellation/return ratios, and customer satisfaction).
ยท Prepare periodic sales, efficiency, and performance reports.
ยท Identify operational bottlenecks and drive process improvements.
Customer Experience & Support
ยท Work with customer service to resolve escalated issues promptly.
ยท Collaborate with marketing on campaigns, promotions, and product launches.
ยท Align with finance teams for reconciliations, COD settlements, and payment gateway operations.
Key Skills & Competencies
ยท Strong knowledge of e-commerce operations, order management, and supply chain practices.
ยท Analytical mindset with strong problem-solving skills.
ยท Excellent communication, coordination, and leadership abilities.
ยท Customer-centric approach with a focus on operational excellence.
Qualifications & Experience
ยท Bachelorโs degree in Business Administration, Supply Chain, Marketing, or related field (Masterโs preferred).
ยท 4โ5 years of relevant experience in e-commerce operations.
๐ฉ How to Apply
Send your updated resume to [email protected]
Please mention the position title in the subject line.