02/04/2026
Hiring: DME Patient Caller & Doctor Chasing Specialist
Company: MedCodix
Website: www.medcodix.com
Job Overview
MedCodix is seeking a skilled and proactive DME Patient Caller & Doctor Chasing Specialist to manage patient communication and coordinate with healthcare providers for timely processing of Durable Medical Equipment (DME) orders.
This role is critical in ensuring smooth order flow, accurate documentation, and strong communication with both patients and doctor offices in the US healthcare system.
Key Responsibilities
• Conduct outbound calls to patients for order confirmation, documentation, and follow-ups
• Follow up with doctor offices for Rx status, CMNs, and pending documentation
• Perform consistent doctor chasing to obtain signed forms and approvals
• Ensure all required documents are collected accurately and on time
• Maintain detailed and updated call logs in CRM/EMR systems
• Coordinate with internal teams to avoid delays in order processing
• Handle patient queries professionally with clear and confident communication
Requirements
• Proven experience in DME patient calling & doctor chasing (US healthcare)
• Strong English communication skills (spoken & listening)
• Ability to manage high call volumes and continuous follow-ups
• Good understanding of DME workflow and documentation
• Experience using calling tools, CRM, or EMR systems
• Strong organizational and multitasking abilities
Preferred Qualifications
• Experience dealing with US-based clinics, doctors, and front desk staff
• Knowledge of Rx, CMN, and DME compliance requirements
• Willingness to work in night shift (US time zones)
What We Offer
• Competitive salary package
• Long-term career opportunity
• Professional and supportive work environment
• Growth and development opportunities
How to Apply
Send your resume to: [email protected]
Or apply via: www.medcodix.com
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Medcodix provides expert medical billing and revenue cycle management in Richmond Hill, Queens NY to help practices get paid faster and reduce denials.