27/06/2021
Job brief:
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
Responsibilities:
●Manage large amounts of inbound and outbound calls in a timely manner.
●Follow communication “scripts” when handling different topics.
●Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
●Seize opportunities to upsell products when they arise.
●Build sustainable relationships and engage customers by taking the extra mile.
●Meet personal/team qualitative and quantitative targets.
Requirements:
●Strong phone and verbal communication skills along with active listening.
●Familiarity with CRM systems and practices.
●Customer focus and adaptability to different personality types.
●Ability to multi-task, set priorities and manage time effectively.
●Intermediate/bachelor degree.
●Available to work in night shifts.
