16/02/2022
Meet Marina Alistratova — E-Contenta key account manager.
Every member of the E-Contenta team is an excellent professional in his/her field. And we think it's time to tell you more about each of them. That's why we sat down with our colleague Marina who is responsible for communicating with our European clients to talk about her work, challenges, and passions.
❓What are your responsibilities at E-Contenta?
In brief, I’m a liaison between our agency and its EU clients. Every day I'm cultivating the agency-client relationship, determining clients’ needs - what they’re looking to achieve short-term and long-term - and ensuring we deliver it. Monitoring budgets, spending, and explaining cost factors to clients are also part of the gig.
❓What are you most interested in working?
Most of all, I am curious to get acquainted with different verticals in business, to dive into metrics and indicators that lead the company to generate more profit. What is their business all about? What’s the current state of their industry? What are their goals, and how can E-Contenta help them achieve them? That's the questions I try to find answers to every day.
❓If you should formulate the most important things when building and maintaining long-term relationships with clients, what would it be?
To manage expectations. The account manager is the keeper of the project’s budget, schedule, and scope. The client needs to know what will be happening when, and how much it will cost them. They also need to know the consequences of breaking the scope, extending the schedule, or reducing the budget.
❓The pandemic forced us to conduct most of our communication with customers remotely. What has been so far the most challenging thing for you in this situation?
Well, actually I think that the pandemic has taught us that no borders can limit the possibilities of our business. So we at E-Contenta consider this current situation as a great opportunity to scale our business internationally and reach out to more companies that are looking for better results in marketing.
❓What do you like to do when you’re not working?
I love playing golf 🤩 I have been taking group golf lessons for 2 years now. During the winter it's indoor practice and during the summer we play on the outdoor golf course. Green colors, a long walk, moments of competition, and my friends around. Sounds like I’m living the dream!