About Us
Insight Communications is a full service BPO Contact Center with headquarters in San Juan Puerto Rico. The facilities are in service 24/7 with Bilingual Resources and currently fully operational with over 600 positions in Santo Domingo overseas facilities. The company is certified as a Minority Business Enterprise. From the traditional Outbound / Inbound interaction to web-based services
that range from telemarketing and customer service to handling social engagement, e-mail communications and live chat options, all services are designed to help ensure a total success. Our Mission
Capturing more business for our clients with every contact…
Every Contact Center proclaims a commitment to quality. We believe there are two ways to validate outstanding quality. The first, through long-term-relationships based on satisfied customers. The second, is through a comprehensive process tailored to each specific project. Insight Communications delivers both…
Each member of our group more than motivated and committed to provide and maintain a reputation of excellence, has a record of accomplishment based on 3 facts:
Solid background in the industry of BPO Contact Center and related companies with a combined experience of over 50 years
High Technology know-How supported by a top notch group of experts with a proven track of success, providing solutions to other Contact Centers and well know leading local and International companies
Focus on accomplishing every project assigned under a customized strategy to meet and excel expectations based on measurable results
Insight management is well known by clients because its unique involvement in every aspect of the process, based on its belief that it is the only way to really best perform. Insight Communication team, believe that there is a way to validate outstanding quality and is through a comprehensive process tailored to each specific project. Based on our people practical experience providing differentiated alternatives and solutions, along all this years of excellent track record, we are certainly convinced that Insight Communication team, supported by their professional skills and well equipped facilities is the very best alternative to reach your objectives. This conviction earned us a premier place among America’s top leading bilingual (Spanish-English) Contact /BPO Centers. THE INSIGHT COMPETITIVE EDGE IN TODAY’S BUSINESS ENVIRONMENT…
We provide a variety of applications from B2B (Business-to-Business), B2C (Business-to- Consumers), Institutional/Government Environments, Non-for-Profit Institutions, and Special Segments, from the most basic requirements to demanding challenges regarding of its complexity, Insight Communications has the effective solution for a unparalleled cost. Part of our differentiated standard is presenting creative and flexible alternatives focused on a strategy perspective with the objective of leaving nothing to chance. We’ll design, implement and support sales and marketing to give our client’s a clear competitive edge. So, our teamwork is the critical factor and our client’s positive results are the only true measure of our own success. Although we didn’t write the book on customer service, we’re committed on a daily basis to better perform the art, because that’s what you as a client and your customers demand. And most importantly, under any economical or technological analysis, we’re your best Contact/ BPO bilingual Center alternative for a superior sales and customers service.
…And this is not a promise; it’s the standard way we work.
