Giant Creation

13/05/2021

Giant Creation is looking for a German-speaking Customer Support agent to join its Lisbon team!

This role has key responsibilities, to ensure that the highest levels of customer service are always delivered to our customers!

Profile:
• Fluency in German is required;
• Good knowledge of English;
• Good knowledge of computer office tools;
• Previous experience in call-center/customer support and in sales is valued.

Do you want to embrace a new challenge? Send us your CV! Come and be part of the team!

13/05/2021

Giant Creation is looking for a German-speaking Customer Support agent to join its Lisbon team!

This role has key responsibilities, to ensure that the highest levels of customer service are always delivered to our customers!

Profile:
• Fluency in German is required;
• Good knowledge of English;
• Good knowledge of computer office tools;
• Previous experience in call-center/customer support and in sales is valued.

Do you want to embrace a new challenge? Send us your CV! Come and be part of the team

14/04/2021

A strong culture—in which all of your team members agree upon and care intensely about your values when it comes to customer service—will motivate everyone to work towards that common vision. When you can achieve this, it benefits both your company and your customers in the long term.

13/04/2021

12/04/2021

A famous Henry Ford quote, “Whether you think you can, or you think you can't – you're right,” emphasizes how much attitude determines success or failure.

09/04/2021

Life is full of ups and downs but it can be better and more fulfilling if you look at negatives​ as a way to learn and grow. It is all about perspective.
You will see that most successful people are simply the ones who did not give up. Failure is inevitable, everyone fails at something. We should not get discouraged.

08/04/2021

Before spending time, effort, and money building a product, it is preferable to spend it to know what type of product the customers you are targeting are looking for. In other words: don't develop your product to meet the needs you think your customers have, do it to meet the needs you know customers have.

07/04/2021

Never overlook the consistency part while interacting with customers over multiple channels (website, social media, email, etc.). Your support team should be well trained in communication ways with your customers. It should not vary from one channel to another.
It is very important for customer service teams to maintain consistency in tone and approach across all the channels and the processes they follow.

06/04/2021

Average first response time (FRT) is one of the most important customer service reports used to understand how you are performing. It looks at not just the one-off response for a single customer, but the average response time for your entire department.

Reducing response times and responding to your customers with helpful and relevant information is the key to customer service success!

05/04/2021

02/04/2021

1.Feeling good is contagious. Investing in how employees feel is investing in customers also. Treating agents like customers and giving them excellent tools enables them to provide customers with a feel-good experience.

2.Always acknowledge how you appreciate your customers' business, no matter the size of their purchase.
Do this in a meaningful way by saying it in a heartfelt manner.
Valued customers who feel good doing business with you are your loyal customers. Due to this, is well worth the effort to make your customers feel important. With each positive impact you make on a customer, you will be rewarded. You gain not only their business but also their referrals and a reputation that precedes you.