Ticketbird

13/02/2019

If you are considering to use a CHAT on your webpage. Here is a great guide on the topic.

Chat is hard to find on many websites; it is often inefficiently designed and supplies too superficial information.

22/01/2019

Do you agree? Could not help but wonder, what is the most recent proof you have gotten from your daily work that goes well with the quote?

21/01/2019

Monday is here 😒 Don't forget to be efficient 😅 😉

p.s when in doubt, coffee is always the answer!

24/12/2018

Time to wrap up 2018 and look forward to 2019 😀😀!
Everybody at Ticketbird would like to wish you Merry Christmas and a Happy New Year🎅 !

13/11/2018

8 use cases on how to start using for and convert your customer data into insight and marketing actions! A great session from Henrik Hammer - Customer Engineer at Google.

08/11/2018

can grow your business and increase conversion, if only treated as it should. Care, so your customers will too 😉.

29/10/2018

A fishy ticket led to proper investigation, which resulted in a fascinating solution. Here is how we can help with lack of licensing 😀 Don't miss out, check this blogpost now 💪 🙌

Don’t be tight on your licenses, it could be the reason why you are losing customers today. This ticket looked quite fishy, so we decided to investigate it a little. So, what do you say…

29/10/2018

Let's hip-hop to another lane in the conversation :D :D

After throughout research a TYPO helped us to name the internal lane (where you post to your colleagues). Look at the image for todays laugh ;)

23/10/2018

Hilarious, they closed my ticket but it's not solved. The problem with measuring "Time To Reply"...

This is one of many reasons we believe in the Ticketbird way. We would not close this ticket. We would assign it immediately to the right expert who could reply.

19/10/2018

You know what sucks? When, you find yourself being drowned in tickets due to lack of reminders. Yes, Reminders! Or, when you can't remind your colleagues enough. Or, when all tickets are always due. 😫

These must be a priority, don't you think so? What is your solution towards reminders? Tell us your thoughts around this topic😉

17/10/2018

"I am getting awfully intense headaches due to bad UX! So many options, so hard to use and even harder to find where to focus, argh. Could not there be an easier system to use instead?" This short story does sound familiar, huh?

Important for me is one of the many features Ticketbid has, that makes every support agent's and not only, life easier. It gives you the luxury of displaying exactly what should be prioritised by you and saves a lot of time. We all know how crucial time management is. Check the website - ticketbird.com to learn more about how easy we make support system to use.

Who else is struggling with bad UX? Do you also share the same story as the one presented above? Let us know about your everyday struggles within UX. Or even better, show us some new pain points and let's discuss about what connects us all.

15/10/2018

No interaction between the customers and software? Customers cannot have access to manuals or installation instructions? These deficiencies can cause a lot of frustration daily 😖!

Introducing new users in an easy way should not be such a pain, right😓? In-app support makes it easy for users to authenticate themselves and then get acess to a whole new world of solid support and manuals/ articles right inside the app😎. Basically, everything they need, is just a login away💪.

Are you struggling with this pain? How frustrated do you get from 1 to 5 when knowing you will have to deal with this tomorrow morning AGAIN? Comment below the number that shows your true irritation 😀