22/01/2026
For premium postnatal care centres, growth is rarely driven by price promotions.
Instead, success depends on trust, expertise, and emotional reassurance—especially when targeting high-net-worth mothers with long decision cycles and high expectations.
Background
In Singapore’s competitive postnatal care market, Rui Postnatal Care Centre faced three core challenges:
A crowded high-end segment
A highly selective audience
Long consideration periods paired with high-ticket services
Visibility alone was not enough. The brand needed content that could build confidence and trigger qualified enquiries.
Our Objective
We aimed to establish Rui as a professional, warm, and premium postnatal care brand, while directly generating high-quality consultation leads through Xiaohongshu.
Our Strategy & Ex*****on
We implemented a content-led conversion approach:
Immersive lifestyle storytelling
Developed themes such as “resort-style postnatal living” and “real blogger experiences inside the centre”, showcasing professional care, personalised confinement meals, and postnatal spa services.
Enterprise account content accumulation
Built long-term brand credibility through consistent, high-quality content on the official account.
Precision advertising with direct consultation flow
Deployed targeted ads linked directly to private message enquiries, ensuring seamless conversion from interest to action.
Results
📊 42% private message open rate — nearly half of users who clicked initiated a conversation
💰 Cost per private enquiry: RMB 42.97
📩 Generated approximately 200 high-quality consultation requests