NXAI

Name: NXAI
Address: Solaris, 1 Fusionopolis Walk #06/02, Singapore, 138628, SG
Telephone: +6580380304

NXAI has two flagship products: NXCLOUD and NXLINK. Our unified platform drives customer lifecycle excellence and accelerates global growth.

NXAI is a Singapore-headquartered AI-driven technology company dedicated to transforming customer service experiences through cutting-edge AI solutions, enabling sustainable growth for businesses. NXAI is an AI-driven technology company dedicated to transforming customer service experiences through cutting-edge AI solutions, enabling sustainable growth for businesses. NXCLOUD is committed to providing one-stop communication services covering the entire user lifecycle through SMS, Voice, DID Numbers, WhatsApp, Viber, and Zalo, etc. NXLINK is an all-in-one AI-driven omnichannel interactions platform integrating CCaaS and CPaaS to revolutionize customer experience. It drives engagement, retention, revenue, and cost efficiency across multiple communication channels.

24/09/2026

Honored to be part of The Best Contact Center Indonesia (TBCCI) 2026 Awards Ceremony, hosted by Indonesia Contact Center Association.
After two inspiring days of sessions and exchanges across the contact center industry, the Awards Ceremony was the perfect grand finale.

We were proud to have our CCO & President, Asia Business, Christopher Yap, represent NXAI on stage to present the award for "The Best Business Contribution" — a category that recognizes outstanding contribution and impact within the industry.

Technology keeps evolving, but it's the people behind every conversation who make great CX happen. Congratulations to all winners and participants — your dedication and innovation continue to move the industry forward.

Thank you, ICCA, for bringing the industry together. Here's to celebrating excellence and creating greater impact together. 🏆✨

23/09/2026

2 incredible days at hosted by ICCA!
Our Director of Solution Consulting & Technology, Kenny Wong, took the stage to address the core issue most CX leaders are wrestling with: "Your contact center has enough technology, so why is CX still broken?"
The key? It's not about adding more tools—it’s about orchestrating channels, context, AI, and agents into one seamless journey. AI shouldn't add complexity; it should elevate human connection.
Great catching up with familiar faces and sparking new conversations on how NXAI cuts through the market hype. Thank you to everyone who stopped by our booth! 🚀

21/09/2026

Most CX leaders aren't short on tools—they're short on answers to why those tools aren't moving the needle.
Excited to see Kenny Wong, Director of Solution Consulting & Technology at NXAI, taking the stage tomorrow at the Indonesia Contact Center Conference & Exhibition (ICCA) 2026 to tackle this head-on!

🎤 Speaking Topic: "Your contact centre has enough technology, so why is CX still broken?"

If your stack feels heavier but your customer experience isn't feeling any lighter, Kenny’s session is a must-attend. He’ll be breaking down where traditional tech strategies fall short and how to bridge the gap between heavy software investments and actual CX outcomes.

📸 Heading to ICCA 2026?
Swing by the NXAI booth to "Picture your Next Level Experience" in real-time! Snap a photo, experience our interactive tech firsthand, and see how to transform fragmented operations into a seamless CX engine.

📩 Want to bypass the crowd? Drop me a DM to schedule a 1-on-1 meeting with our team ahead of time. See you there!

16/09/2026

A new home in Singapore. 🌏
A new digital window to the world.
And a new chapter for NXAI. 🚀

Today, we officially opened our renewed NXAI Singapore office — another step forward in a journey that's taking us across Asia and beyond.

Joined by our management team, industry guests, and partners, we marked the moment together — office unveiling, ribbon-cutting, and a traditional lion dance bringing the day to life. 🦁🥂

But this milestone goes beyond a new space. Singapore has always been where NXAI's story starts. From here, we built one of Asia's leading CPaaS platforms. And from here, we're building what's next: CPaaS, to CCaaS, to OaaS — with AI as the driving force through all three. Not more tools. Not more seats. Real business outcomes for our customers.

Today also marks the launch of our new NXAI global website — a refreshed digital home showcasing our brand, global presence, products, solutions, and vision.

Grateful to everyone who filled the room today — and the years of work before it — to make this moment real.

Singapore is home. Asia is our foundation. The world is where we're headed. 🚀

🔗 Explore the new NXAI website: www.nxai.com

15/09/2026

📍 Shanghai, today: NXAI joined Meta's China Export Summit (eComm) as an invited exhibiting partner.
The conversation on everyone's mind? How AI and conversational commerce are reshaping the growth playbook for global e-commerce brands.

We brought our own answer to the show floor: a WhatsApp-first growth solution built for cross-border e-commerce. 👇

From first touch to repeat purchase:
📣 Reach — Click-to-WhatsApp ads, QR codes & website entry points turn traffic into conversations.
💬 Engage — Bots + human agents handle product inquiries, promotions & cart recovery in real time.
🛒 Convert — Help high-intent customers move from conversation to purchase with timely interactions and offers.
📦 Serve — Order confirmations, payment reminders, shipping updates & AI-human customer support, all through WhatsApp.
🔁 Retain — Segmented, lifecycle messaging drives repurchase and long-term customer value.

One channel. Five stages. One connected customer journey.

As a Meta Premier-level WhatsApp Business Solution Provider, NXAI helps e-commerce brands turn WhatsApp from a messaging channel into a connected growth engine. 🤝

Great conversations on the show floor today. If you're exploring how WhatsApp can power your e-commerce growth, let's connect. 👋

14/09/2026

More leads. Same conversion rate. Sound familiar? 🤔
That's the exact challenge a global online education provider brought to us this fall — as inquiry volume surged, but sales couldn't tell which leads were actually worth chasing.

💡 Here's how we fixed it: AI outbound calling + intelligent contact center + local telecom lines + automated SMS follow-up.

AI agents made the first pass on ad-generated leads — identifying intent, collecting key details, and tagging prospects automatically. Sales then focused only on the highest-intent names for personal follow-up.

The results:
📈 +20% improvement in intent recognition accuracy
🏷️ +25% improvement in tagging accuracy
💰 +10% improvement in overall conversion rate
⚙️ 2 new AI use cases implemented

For education companies expanding internationally, the competition is no longer just about who spends more on ads — it's about who can connect with, respond to, and retain users across every stage, from first inquiry to long-term engagement.

At NXAI, we help global education businesses build that end-to-end connection — combining AI, global telecom infrastructure, and an intelligent contact center to turn every inquiry into a lasting relationship.

Curious how this could work for your business? Let's connect. 🚀

10/09/2026

Next stop: Madrid. 🇪🇸
WWC Madrid 2026 is just around the corner, Emily Wu and Diego Dimentstein from our team will be in Madrid from September 16–18.

If you’re going too, it would be great to say hello, catch up on what’s new, and have a chat about what you’re working on.

Feel free to DM if you'd like to meet up during the event.

See you in Madrid! 👋

07/09/2026

Today, we welcome Christopher Yap to NXAI as Chief Communications Officer (CCO) & President, Asia Business.

Chris brings nearly three decades of industry leadership across Genesys, Verint, Avaya, and AudioCodes. At NXAI, he will lead NXAI's AI Transformation business, driving innovation and business transformation across AI, CCaaS and CPaaS, while representing NXAI's vision and voice on the global stage — bringing a builder's conviction that the future of customer engagement is AI-powered and outcome-driven.

Welcome to the team, Christopher Yap. 🚀

04/09/2026

📢 Big WhatsApp Business API pricing shake-up incoming.
Starting October 1, 2026, Service Messages will be billed for the first time — a major shift for any business running WhatsApp at scale. 💰

Key changes:
🔹Service messages now billed per message — 1,000 free/month per number (no rollover), then charged at Utility/Auth rates. 24-hour window messages are no longer free either.
🔹Marketing template prices up in Kuwait, Mexico, Morocco, Saudi Arabia, UAE & other Middle East/APAC markets
🔹Utility/Auth rates: 8 markets up (some as much as 475%), 4 markets down (Sri Lanka down 82%)
🔹9 markets (Bangladesh, Iraq, Kazakhstan, Kuwait, Morocco, Nepal, Oman, Sri Lanka, Ukraine) get their own International Auth pricing, breaking out of "Rest Of" tiers

👇 Full rate comparison in the table below

💡 If your business sends high message volumes or operates in these markets, now's the time to reforecast Q4 costs before rates change.
Need a tailored cost impact analysis? NXAI can help. 🚀

31/08/2026

Who gets to define "AI-Grade" performance for telecom? 🤔
That's one of the questions still unanswered after a week at in Bali 🇮🇩 — and it's not the only one.

A few things that stood out from conversations with operators, partners and innovators across Southeast Asia:
🔹 SMS/Voice competition is fierce, but operators are turning to AI to optimize internal operations and unlock new growth
🔹 As data flows scale, verifying traffic authenticity is becoming as critical as connectivity itself
🔹 There's still no industry standard for "AI-Grade" performance — whoever defines it first sets the terms
🔹 Resilience in the AI era spans sites, network, interconnect, service and operations — no single company can deliver all five alone

Bottom line: traditional provisioning speed won't keep pace with AI. On-demand ecosystems and multi-jurisdiction data trust are shaping up to be the next battleground. 🚀

Thanks to everyone who made time to connect this week — if we missed you in Bali, our door's open 👋

Address

Solaris, 1 Fusionopolis Walk #06/02
Singapore
138628

Telephone

+6580380304

Website

https://www.nxai.com/

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