01/02/2023
This job posting is for Singaporean or Singaporean PR only.
Position: Narrative Executive
Job Description:
At Dagnc, client relationships are our top priority. We’re looking for a dedicated and personable account servicing personnel to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.
Objectives of this role:
Serve as the main point of contact in all matters related to client concerns and needs.
Build and strengthen client relationships to achieve long-term partnerships.
Maintain accurate client records, keeping track of any contract updates and renewals.
Work with creatives and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
Responsibilities:
Handle inquiries and requests from customers and address their needs.
Stay on top of accounts, making sure they receive services that are within their budget and meet their needs.
Meet regularly with other team members to discuss progress and find new ways to improve business.
Generate progress reports for clients and senior leaders within the organization.
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
Required skills and qualifications:
Proven strong problem solving skills.
Internship or professional experience in advertising, events and/or customer service role.
Ability to multitask and juggle several responsibilities simultaneously.
Strong written and verbal communication skills.
Excellent organisational skills and attention to detail.
Preferred skills and qualifications:
Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
Proficiency with common I.T. and project management software, such as Microsoft office, Google business suit, Zoom, Asana etc.
Email: [email protected]