HR inCall

HR inCall Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from HR inCall, Telemarketing service, 89C Science Park Drive #01-09 The Rutherford, Singapore.

inCall Systems, a subsidiary of Challenger Technologies Limited, is an Outsourced Business Service Provider which offers end-to-end integrated marketing and customer services solutions that delivers results.

08/09/2021

WE ARE HIRING!
Create moments. Make a difference. Join us.

Join our team as – IT Support Engineer (Part-Time)

We are looking for an IT Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques and having knowledge of using Remote Desktop Protocol (RDP) or Team Viewer.

Responsibilities:
- Provide IT operation support and co-ordinate IT related activities
- Perform PC software break-fix and IMAC according to clients’ standards
- Manage and answer End User phone for IT related enquiries
- Provide mobile device (Android and IOS) operation and connection support
- Interlock & co-ordinate with 3rd party vendors for service maintenance
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Other duties as assigned by the supervisor

Requirements:
- Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent
- At least 2 years’ work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Knowledge of WiFi setting
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Fluent in spoken & written English

We are hiring! 😎Meet inCall Systems - a subsidiary of Challenger Technologies Limited, we are an Outsourced Business Ser...
01/09/2021

We are hiring! 😎

Meet inCall Systems - a subsidiary of Challenger Technologies Limited, we are an Outsourced Business Service Provider which offers end-to-end integrated marketing solutions and customer service solutions that delivers results.

We are looking for enthusiastic individuals to join our team and expand our business.

Find out more about us at https://incallsystems.com/ and submit your applications now!

13/08/2021

Responsibilities

- Assist in the updating, extracting and uploading of database for marketing purposes;
- Perform queries and list pulls for marketing campaigns;
- Report on campaign performance, effectiveness, and growth;
- Produce quantitative reports/presentations and communicate on findings;
- Work with business and IT resources regarding database issues and technical questions;
- The position responsibilities outlined above are in no way to be construed as all-encompassing. ]
- Other duties, responsibilities and qualifications may be required and/or assigned as necessary.

Requirements:

- Minimum 1-2 years of relevant database/reporting experience;
- Minimum Diploma in a relevant field;
- Highly proficient with Microsoft Excel (E.g.: Pivot Tables, Macros, etc);
- Understanding of basic database structure;
-Basic programming skills will be an advantage;
-Able to work in a deadline-driven environment with the ability to meet aggressive deadlines;
- Observes attention-to-detail, meticulous and organized; and
- Fluent in both spoken and written English

We regret that only shortlisted candidates will be notified.

22/06/2021

inCall Systems, a subsidiary of a listed company, is an Outsourced Business Service Provider which offers end-to-end integrated marketing solutions that deliver results.

Leveraging on our core expertise in Database, Customer Interaction Centre and Direct Marketing Solutions, we support our clients to achieve their business objectives of acquiring; retaining and growing customers

We are expanding and are looking for equally dynamic, excited and aggressive individuals to join us. Would you be the ONE?

As a Client Services Executive, you will work closely with the Senior Account Manager to manage day-to-day activities such as:

Responsibilities:

1. Plan, manage and execute marketing programs on behalf of clients
2. Lead with ownership and manage clients, external and internal partners to ensure successful delivery of projects
3. Liaise with internal and external teams to ensure that the tasks are completed and programs are delivered on time
4. Ensure project quality by having an eye for detail
5. Project documentation and reporting
6. Process-oriented, ability to give recommendations to enhance work processes for overall project management

Requirements:

1. Must possess at least a Diploma/Degree in Business preferably in marketing or sales.
2. Minimum 2-3 years experience in a sales, marketing or project servicing role
3. Experience in advertising, marketing agency, call centre or ICT industry has an advantage
4. Able to communicate and write in English
5. Result-oriented, ability to multi-task and manage multiple projects and deadlines.
6. Ability to communicate with people of all levels
7. Articulate, a dynamic personality, independent and possess a great deal of initiative
8. Pleasant deposition with a positive attitude and is a team player
9. Meticulous and organized

20/06/2021

Responsibilities:

- Performs quality audit of calls and emails
- Conduct service recovery, whenever necessary
- Provides feedback to both Team Leaders and Call Center Agents
- Ensures all quality standards and procedures are being followed and maintained
- Uses prescribed quality audit sheet to compile and track performance of individual agents
- Must be able to verify, document, and communicate audit results, develop an audit report
- Evaluate the effectiveness of corrective action and follow up for weekly calls/emails quality performance and monthly calibration
Other ad hoc duties as required by supervisor/manager

Requirements:

- Exceptional listening and analytical skills
- Conversant with Microsoft office, knowledge of MS Excel is essential.
- Possess good interpersonal and communication skills.
- Aggressive, energetic, motivated, proactive and optimistic about challenges.
- Ability to audit calls that are in Vietnamese is a must.

Additional Information:

- This role is open for contract basis only.
- Successful candidates will be based in their home countries

20/06/2021

Responsibilities:

- Performs quality audit of calls and emails
- Conduct service recovery, whenever necessary
- Provides feedback to both Team Leaders and Call Center Agents
- Ensures all quality standards and procedures are being followed and maintained
- Uses prescribed quality audit sheet to compile and track performance of individual agents
- Must be able to verify, document, and communicate audit results, develop an audit report
- Evaluate the effectiveness of corrective action and follow up for weekly calls/emails quality performance and monthly calibration
Other ad hoc duties as required by supervisor/manager

Requirements:

- Exceptional listening and analytical skills
- Conversant with Microsoft office, knowledge of MS Excel is essential.
- Possess good interpersonal and communication skills.
- Aggressive, energetic, motivated, proactive and optimistic about challenges.
- Ability to audit calls that are in Thai is a must.

Additional Information:

- This role is open for contract basis only.
- Successful candidates will be based in their home countries

12/06/2021

Responsibilities:

1. Manage the daily operations of the Contact Centre to ensure smooth operations.
2. Conduct periodic reviews to existing procedures and develop strategies for improvement.
3. Implement processes to improve operational efficiency.
4. Analyze various KPIs and report results to various stakeholders regularly to ensure that service levels are met.
5. Oversees the reporting team to review and draw data insights on internal and external Contact Centre performance reports.
6. Liaise with Account Manager to work with clients to coordinate training sessions for upcoming Client’s campaigns, follow up on outstanding cases, and to give feedback for further improvement of specific campaigns.
7. Generate daily reports for internal reviews and other documentation as required.
8. Ensure all standards and procedures are followed and maintained
9. Other ad hoc duties as required

Requirements:

1. Minimum Diploma with 3 years of relevant experience in a contact centre with outbound & inbound exposure, preferably in a customer service / business services outsourcing.
2. Must be well-versed with a few industry call centre’s telephony platforms, including the understanding/handling of generic CRM Tools
3. Good command of written and spoken English
4. Must be well-versed in Microsoft Excel
5. Positive and able to drive the team to achieve targeted Service Levels
6. Good leadership and people management skills
7. Supervisory experience preferred

06/06/2021

Job Responsibilities:

- Provide hotline & email support on health-related issues in a call centre environment
- Conduct follow-up calls and emails pertaining to the enquiries if required
- Provide information about health topics such as nutrition, weight management etc
- Identify and addresses client risk factors/obstacles to care
- Identify client needs, current services, and available resources, then connecting the client to services and resources
- Educate the client/family/caregiver on their health issues and concerns
- Liaise with stakeholders on details of support required
- Maintains and accurately update the client’s particulars, enquiries and feedback to a system

Requirements:

- Candidate must possess at least a Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in Nursing or equivalent.
- Possess a minimum of 8 years’ experience as a Registered Nurse with the Singapore Nursing Board. Experience in community nursing will be an advantage
- Quit smoking consultant certified is preferred
- Excellent communication and interpersonal skills
- Must be patient and possess strong empathy characteristics
- Possess initiative & the ability to work under pressure in a fast-paced environment
- Must be fluent in both spoken and written English ­AND either Mandarin, Malay or Tamil (to provide hotline & email support on health-related issues to Mandarin, Malay or Tamil speaking associates)
- Knowledge of MS Office is necessary
Working Hours: Mondays to Fridays (9 am-5 pm)
- Preferably Junior Executive specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent.

04/06/2021

DUTIES AND RESPONSIBILITIES

- Work closely with the Business Development team to develop and execute marketing plans for new product and services offered by the company and its subsidiaries;
- Develop compelling content and communication strategies to create brand awareness and increase sales;
- Manage the digital frontage of the company (Website and social media platforms);
- Liaise and manage third-party vendors to develop marketing and communication collaterals;
- Liaise and manage business partners to execute marketing plans; and
Performance tracking and review of marketing campaigns launched.


JOB REQUIREMENTS

- Degree in marketing with at least 1 year of marketing experience; candidates with more experience will be considered for a more senior role;
- Basic creative/designing skills are a must.
- A basic understanding of social media advertising will be a plus.
Proficient in the use of MS Office especially Excel and PowerPoint;
-Able to work independently and as a team and enjoys a fast-paced environment;
- Attention to detail and deadline-oriented.
- Creative, highly responsible, meticulous & tough personality; and
- Fluent in written and spoken English and able to communicate and present to all levels.



Candidates will be involved in 3 portfolios: inCall Systems, Star Shield Singapore, IsupporT Service Singapore.

Address

89C Science Park Drive #01-09 The Rutherford
Singapore
118261

Opening Hours

Monday 08:30 - 18:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 18:00
Thursday 08:30 - 18:00
Friday 08:30 - 18:00

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