21/07/2026
๐พ๐๐ ๐ท๐๐๐๐๐ ๐จ๐๐ ๐บ๐๐๐๐ ๐น๐๐๐๐๐๐๐: ๐ป๐๐ ๐บ๐๐๐๐๐ ๐ฎ๐๐๐๐ ๐๐ ๐ญ๐๐๐-๐๐-๐ญ๐๐๐
I am a copywriter, editor, scriptwriter, occasional childrenโs book author, and general over-communicator. Words โ stringing them together, playing with them, using them in service to a commercial objective or a greater cause โ are the thread that binds these roles together.
I like to think that I am also a โpeople personโ.
With the rise of generative and agentic AI, where does that leave me?
Nervous, for sure. But not terrified.
I am comforted by my experience in editing the first e-book jointly published by SMU and SMC, Becoming Global Ready. The process began by sending out questionnaires to the ten high-profile contributors to assist with the writing of short biographies and the crafting of questions for subsequent face-to-face interviews. After conducting those interviews, the transcripts were edited into short chapters. The editing stage involved some zig-zagging between interview transcripts and questionnaire answers.
Hereโs what I learned.
People talk differently to the way they write.
The written responses to the questionnaires were helpful in providing hard facts and figures. The interview transcripts were invaluable in capturing personal speech patterns, witty asides, and the powerful feeling of intimacy that comes from a real conversation.
In an email-based Q&A-style interview, there is no room for spontaneity, no opportunity to read body language and telling pauses, and little chance of building a rapport. In an email, the questions are pre-planned and fixed. In a face-to-face interview, the conversation flows and often meanders. One thing can lead to another โ sometimes to an entirely different and surprising thing. Itโs more intimate, more genuine, more revealing.
Another thing I learned from my own little covert experiments, which involved asking AI to โparaphrase verbatim quotes while retaining the same tone of voiceโ. AI canโt talk like real people. (Not yet, at least.) Where people are eloquent, AI is glib.
Phew. Thank goodness for the saving grace of face-to-face.