31/08/2026
Giovanni Euseda | Building Skills, Standards & Something New
Seven years, four different roles, and apparently, Excel formulas are still part of the fun. Giovanni started at Fusion CX as an Agent in 2018, then moved through QA, Team Lead, and Trainer roles before becoming a QA and Training Supervisor. Today, he oversees both areas, but the part he enjoys most is developing people, helping his team learn new skills and seeing that growth show up in their work. Even adapting to different methods and procedures, once a challenge, has become one of his strongest skills.
When the dashboards close, Giovanni prefers a different kind of road. He enjoys exploring new places on his motorcycle, getting outdoors, and spending time with his girlfriend, family, and friends. Coffee is a yes, nature is an instant mood-lifter, and chicken soup wins the comfort-food vote because it takes him straight back to childhood. His playlists can jump from Linkin Park and Imagine Dragons to reggaeton and pop-rock classics.
What Giovanni’s journey has taught him is simple: challenges are part of the story, and investing in people is what helps both teams and businesses keep growing.
Read his story: https://careers.fusioncx.com/fusionfaces-giovanni-euseda-qa-and-trainig-supervisor-els/
