21/09/2026
Pre-arrival WhatsApp messages consistently outperform email on the same upsell prompts (Infobip, 2026; CampaignHQ industry data).
WhatsApp converts better than email for pre-arrival because it lands in a personal, conversational space - not a marketing inbox. Same offers, same staff time, higher-attention channel.
One offer per message. Specific to the guest. Conversational tone. "For your Friday arrival, the spa has a 4pm slot open" lands stronger than "Spa packages available."
Hotels moving their pre-arrival sequence from email to WhatsApp see meaningful conversion lift with no other change to the program.