Before Hello

14/10/2018

Top-4 Golden Rules for Relations with Customers‼

We have our own tips for making our relations with client comfortable. There are only 4 points from us.

Cusomer is always right
Even if they not. Anyway, do everything for giving what they want.
Keep all promises
If you say “this will be done”, gather all your forces for making it happen.
Answer like a rocket
If you can give feedback instantaneously, do it. But always try to read and answer rapidly.
Be qurious about your client
Get to know what happens in their life. Follow on Facebook, Instagram. “I saw on Facebook your post about time-management. Saved those tips to pick up my schedule”. It also works in a casual life.

12/10/2018

Must-Use Email Etiquette Tips for Everyone‼

You may think that your emails are correct, but it`s always better to check the rules. Let`s have a look at a few bits of advice for email etiquette.

Don`t use caps lock
In internet terms, typing in all caps looks like shouting. Also, remember about spam filters. Caps words can trigger it. And your letter can be moved to the spam folder automatically.

Use a descriptive subject line
Save your recipient`s time. Don`t be mysterious making people think “Hm, what it could be?”. Just use your subject line to describe the contents of your mail.

No exclamation points
You can convey your excitement without this signs!! But if there are more than one exclamation point at the end of a sentence, you may look like a teenager. And it`s another spam filter trigger, so use it thrifty.

Don`t email when angry
We know, bad situations happen. But sharing your negative emotions through an email is not a good idea. It`s even not productive, cause angry email can raise the recipient’s defenses. So better resist an urge to tell someone off.

Since the early days of AOL (“You’ve got mail!”), I’ve spent countless hours in the email trenches working in jobs that ranged from customer service…

10/10/2018

Top-5 New Ways to Start a Business Email‼

📌 I hope this email finds you well. I hope everything is good.

Stop using this cliche. Are you sure that a recipient meets such phrases from a stranger cordially? Let`s have a look on alternatives for starting a letter.

Don`t use openings at all
Jump right in a business. People always don`t have much time to read email.
Something personal
Make a little research on Google, Facebook or LinkedIn. Get more information about a person. Then use it for writing something like this: “I read your blog in Forbes, the idea… impressed me”
Promise be brief
“I know you’re swamped, so I’ll be brief” - sounds good, right?
Remind about the first meeting
If you’ve met the recipient before, it never hurts to say so. Perhaps you connected briefly at a conference.
Small talk
But don`t make in empty and meaningless. Add something personal. Be more familiar, even if you don`t know each other so good.

Hi there! I hope you’re doing well. I hope this email finds you well. I hope you’re having a great week. I hope all…

08/10/2018

📌A story about the way our CEO founded “Before Hello”.

“After coming back from Emirates I worked in a call center. I was selling an it-service that allow developing apps on your own. I called to small and medium enterprises. After 100 calls I could talk to only 4-5 business owners. And I had to interest them. My task was to find direct contacts. It was hard to reach it using phone calls. I understood that the easier way existed. So I started to use email marketing. Using it you can not annoy people, think before sending a proposal. They answer when they have a time. Now we send gripping templates with gifs for a wow-reaction.”

06/10/2018

Anti-Stereotyped Emails: How to Avoid Cliches ‼

You may never know how does the person react to your email. But there are some cliches that obviously don`t bright your text.

Greetings
Starting an email with standardized “Hello, I`m” is not a bad idea. But it depends on context. How do you move on your message and what word use?

Cliche: “How are you?”, “How are you doing?”
Alternative: jump right in business. There is nothing wrong with starting outlining the proposal, for instance. But before sending, check the tone of your text. Or you can use a small talk before it.

Apologies
You feel sorry. It happens. But there is no space for conservative apologies.

Cliche: “Sorry for the late response”
Alternative: thanks for the patience of your recipient. Explain, why did you don`t answer. But don`t justify using so many words.

Sign-offs
You finally made your unique email. End of it is a cherry on a cake. You can`t fail.

Cliche: “Looking forward to hearing from you”
Alternative: use a call-to-action. If you want to receive an answer, state a deadline - time till you will wait. “Would you please let me know before September 29th if you will join us?”

When your day involves sending off multiple emails, it can be a challenge not to default to the everyday phrases we use all the time…

04/10/2018

3 Basic Rules for a Proposal Email‼


Alex Ivanets, CEO “Before Hello”, share some tips for creating effective emails

1. Personalize every email
The recipient should not think even for a second that this text was sent to others too. We have an Excel document in which we have detailed information about a person. It can be a company name, corporative site, city, link to the LinkedIn page, position in a firm, etcetera.

2.Make it short
Nobody wants to read long emails. Especially from strangers. Fit all necessary facts and proposals in short text.

3. Happy open end
Don`t leave the end of an email open. Ask a question, motivate a potential client to answer your email. For example, write something like this: “When can I call you to talk about our proposal?”.

“Also we usually mention about our impression from a company. Something that we noticed - strong or weak. Just for assuring a person that we know to whom we write”

02/10/2018

30/09/2018

5 Tips to Make Your Meetings More Effective‼

A professor of organizational behavior Robert Sutton says that the most productive meetings have fewer than eight people. Harvard Business Review posted an article, gathered tips for a productive meeting. We liked this material, so propose you to read suggestions we`ve recognized from HBR`s notes.

1. Decrease the number of invited people.

An effort to not make anyone feel left out decrease the quality of the meeting. If counsel leads to less preparation, participation, and action - people often lose respect for such corporate events.

2. Tell your team about changes in meeting conditions.

Be transparent with your team. Let them know that you change the number of participants with the intention of making meetings more effective.

3. Be thoughtful with your invite list.

Ask yourself: Who must be present for the discussions to achieve good results.

4. Be clear with your team about their responsibilities.

Think about the duties of both who are invited and won`t be present at the meeting.

5. Measure your success

After the implementation of the new cast number, track and manage your meeting`s effectiveness.

Keeping meetings with eight or fewer people is a guiding principle to help you be more deliberate about who attends.

The whole article you can read here: https://hbr.org/2018/06/the-most-productive-meetings-have-fewer-than-8-people

26/09/2018

Best Follow-Up Email for Sales‼
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Following up with a prospect is an essential part of marketing strategy. As it leads to strengthening the sales process and establishing a long-term relationship with prospects, follow-up results in closing more deals. There are three main ways of follow-up: calls, email, and social media.
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Let’s have a close look at the following types of email follow-up:
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After meeting or sales call to add value.
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For keeping the deal moving forward, email lead thanking them for their time along with a summary of the call.
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After you left a voicemail
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In case you can’t reach your client (he can be either busy or ignore you), leaving a voicemail together with an email will be of great help. By combining two faculties – visual and auditory, you will double the impact of your message and increase the chance of receiving the answer.

After the client have opened your emails but haven’t replied.

Send such email if the sales process has reached the stage where your prospects have all the information to make a purchase decision, and yet there has been no response from them after your first or second follow-up.