Aviation Call Uganda

27/08/2024

Uganda Airlines

https://fa-eptm-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandExpSecured/en/sites/CX_4001/requisitions/preview/150/?

*Reservation & Ticketing Agent*

Location: Kenya

*Job Description*
*Key Responsibilities:*

Make and confirm reservations for passengers.
Arrange reservations and itinerary using flight timetables, airline manuals, reference guides, and tariff books.
Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
Assist passengers with complaints and other concerns.
Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
Advise passengers on changes in flight schedules, cancellations or confirm reservations.
Maintain inventory of available passenger space on flights.
Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
Ensure that the sales report is closed on time.
Promote Uganda Airlines product to generate revenue.
Record and process reservations made by phone / fax / e-mail; action telex messages and authorities.
Assist travel agents with seat confirmations, upgrade/ downgrade proposals.
Handle Miscellaneous Charges Order (MCO's) and refunds, process lost and time barred tickets.
Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
Assist respond to any emergency or a major operational disruption affecting the Airlines operations
Other duties and responsibilities as requested by Management.

*Minimum Qualification and Experience:*

Certificate in IATA
Diploma in sales and marketing will be of added advantage.
Detailed knowledge of computer Reservation Systems and IATA processes an added advantage.
High level of computer proficiency
A minimum 2 years work experience will be added advantage.
A sound understanding of mathematics and world geography
Customer focused and hospitable.
Integrity.
Team player.
Proactive/results orientated.
Warm, friendly, Self-motivated, pleasant & presentable.
Good communication and intrapersonal skills.
Resilient.

Apply Before: 05/Sept/2024

10/08/2024

*Assistant Manager, IT Operations (Re-Advertised) Uganda*

*Job Description*

*Key Accountabilities/Responsibilities*

- Responsible for creating, implementing, and maintaining healthy IT systems and infrastructure in production.
- Be an integral part of the strategic Business automation and continuity support function and keep the CIO fully briefed on all incidents affecting the IT establishment in the company.
- Manage Enterprise business system, network, and office application support and maintenance.
- Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of IT systems, data, backups, and communications; troubleshoot and remediate issues that arise.
- Work with IT Security team to implement and operationalize IT security controls
- Develop and manage annual IT recurrent budgets and procure IT equipment and professional services in accordance with Procurement and Contracting Policy
- Manage IT vendors, contracts, and service level agreements and perform vendor risk assessments
- Develop IT Operations policies, processes, and procedures and provide internal training to the department and impacted end users
- Certify and maintain business continuity and disaster recovery standard for IT Systems and Participate in internal and external audits.
- Align IT infrastructure with current and future business requirements and strategic goals.
- Measure and report on operations systems and IT Vendor performance against agreed metrics ensuring service recovery measures and penalties are enforced.

*Knowledge, Skills, and Experience*

- Bachelor’s degree in Computer Science, Information Technology, or equivalent.
- Certificate in MCSE, ITIL, and CCNA
- Knowledge and/or training in Cyber Security
- At least 3 years experience in IT Operations and support function, 3 as a manager in systems administration, Database administration or Network Support
- At least 2 Years experience as an ITIL practitioner
- Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive, and Office.
- Strong technical knowledge of network and server operating systems.
- Experience with support of Windows Operating Systems, Oracle DBA, SQL Server, and Active Directory.
- Proven experience in IT infrastructure planning, development, and operations Virtualization.
- Enterprise Backup, Replication Business Continuity, and Disaster recovery mitigation and response
- Leading under high pressure in a 24/7 operation
- Resource and Team mobilization and motivation
- Holding others to account for delivery.
- Desire to Delight both internal and external customers.
- Working together as one

*Key Performance Indicators*

- ITIL Service Management Compliance
- Adherence to SLA and OLA
- Availability, reliability, and integrity of Enterprise business applications meeting set standards.
- Corporate Data meets availability, integrity, and portability

*Job Challenge(s):*

- 24/7 availability of resources, IT Systems, and services accessible globally
- Shortest recovery after failures
- Stakeholders and vendor management
- Budget, time, and scope management
- IT Inventory catalog management, including distribution and disposal

10/08/2024

10/08/2024

Travel Tip: Dress Comfortably and Stay Hydrated:
Dress Appropriately:
Passengers are advised to wear comfortable clothing that allows ease of movement. Opt for materials that provide greater comfort during long flights. Security screening at most airports requires removal of shoes and belts. It is, therefore, advisable to wear comfortable shoes.

Stay Hydrated:
Drink plenty of water throughout your flight. Staying hydrated helps combat the dry cabin air, reduces fatigue, and maintains overall well-being. Dehydration can lead to discomfort and health issues, so make hydration a priority.

07/08/2024

Did You Know? Uganda Civil Aviation Authority is leveraging local innovation through various Research and Development (R&D) initiatives to enhance system performance and improve Air Navigation Service operations. Here are some key advancements now in use at Entebbe International Airport and other upcountry aerodromes:

Aeronautical Billing System: Supports automatic invoicing for airspace users.

COMMS Operations and Maintenance Management System: Facilitates fault reporting, service availability tracking, maintenance schedules, procedures, rosters, and inventory management.

ANSP SITREP System: Automates reporting and notification of air traffic incidents.

Remote Station Monitoring System: Deployed at Entebbe's Engineering Control Tower Equipment Room for monitoring CNS/ATM equipment at remote stations like Kasese and Kisoro.

Safety Management Systems (SMS) Information Display: Displays SMS information bulletins for enhanced safety awareness.

30/07/2024

Many of us dream of a career as a pilot.... Come and explore the variety of courses in aviation and make that dream a reality.
At Kubis Aviation College, registration for the Sept intake is ongoing.
For more information call/WhatsApp+256704746360

04/05/2024

It's not yet late, join us at Kubis Aviation College, for the 2024. For inquiries WhatsApp 0704746360.

15/02/2024

Now that the S.4 results are out. The next move for both the students and the parents is "what next" others have dreams they want to achieve in life, as Kubis Aviation College we are here to fulfill your dream career in Aviation. Our course are fully open to U.C.E Leavers, Call/WhatsApp: 0773771204/0704746360 for more information.

12/02/2023

Job title: Reservations & Ticketing Officer

Jobs at: Uganda Airlines ( Nairobi, Kenya)

Job Description
Reports to: Designated supervisor
Department: Commercial
Location: Kenya

The Reservation and Ticketing Officer is responsible for making and confirming reservations for passengers, selling tickets for the airline, and reporting to the Designated Supervisor/ Manager. He/ she is responsible for receiving revenue from sales and issuing tickets and receipts to customers. He/...

12/02/2023

Job title: Sales Executive – Kenya

Jobs at: Uganda Airlines ( Nairobi, Kenya)

Job Description
Reports to: Country Manager
Department: Commercial
Location: Kenya

The Sale Executive builds the airline's business activities. He/She is responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction. The goal is to meet and surpass the company’s expectations to drive rapid and sustainable growth.