SkyBrands Co. Limited

23/07/2019

09/02/2019

Employee Satisfaction against Results.

"Employee satisfaction" is the term used to describe whether employees are happy and fulfilling their desires and needs at work. Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace.

Employee satisfaction, while generally a positive in your organization, can also become a problem if mediocre employees stay because they are satisfied and happy with your work environment.

Factors contributing to employee satisfaction include treating employees with respect, providing regular employee recognition, empowering employees, offering above industry-average benefits and compensation, providing employee perks and company activities, and positive management within a success framework of goals, measurements, and expectations.

The critical factor with employee satisfaction is that satisfied employees must do the job and make the contributions that the employer needs. If they don't, all that the employer does to provide an environment that satisfies employees is for naught.

Measuring Employee Satisfaction

Employee satisfaction is often measured by anonymous employee satisfaction surveys that are administered periodically to gauge employee satisfaction.

In an employee satisfaction survey, employee satisfaction is looked at in areas such as:

management
understanding of mission and vision
empowerment
teamwork
communication
coworker interaction

The facets of employee satisfaction measured vary from company to company.

A second method used to measure employee satisfaction is meeting with small groups of employees and asking the same questions verbally. Depending on the culture of the company, and whether employees feel free to provide feedback, either method can contribute knowledge about the degree of employee satisfaction to managers and employees.

Exit interviews are another way to assess employee satisfaction, in that satisfied employees rarely leave companies.

How to Make Employee Satisfaction Surveys Successful

A satisfaction survey is used by an organization or a business to measure the liking and approval of a particular group of stakeholders for its services, work environment, culture, or employment. Specifically, an employee satisfaction survey is the survey most frequently noted.

A satisfaction survey is a series of questions that employees answer to inform the employer about how they feel about or how they experience their work environment and culture.

The questionnaire usually offers both questions that ask employees to rate a particular aspect of the work environment and open-ended questions that allow them to express opinions.

With carefully chosen questions that do not lead to particular answers, an employer can get a feel for the happiness, satisfaction, and engagement of employees. When a satisfaction survey is used at specific intervals, such as annually, an employer can track employee satisfaction over time to see if it is improving.

04/02/2019

Six Key Human Resources Tips for Your Company

Human resources (HR) departments are the cornerstone of any business. Their success will filter down to create a streamlined and organized process, helping their business long-term. So getting it right is important.

HR departments deal with a wide range of things from the strategy concerning people management, to training and succession planning. Here are a few key tips to help your HR department.

1. Don’t rush your recruitment process
When recruiting for your organization, be sure to go through a standardized process. Do not rush your recruitment priorities if you want to get a top candidate -- one that can hit the ground running and who has scope for future growth. Start by crafting a top quality job description that highlights the key skills and competencies needed for the role to help you extract the right candidates. At the interview stage, double-up with a colleague so that you can share feedback and run a 1st, 2nd, or even a 3rd stage interview process if need be.

2. Does your HR strategy work?
Make sure that your HR strategy works for your business. A strong, workable HR strategy is one of the core fundamentals of your organization. A clear strategy is key to the success of any business. It provides direction, allows the business to grow in times of change, and defines accountabilities. Your HR strategy can be pivotal for decision making if it is adaptable, flexible, and well prepared. Implementing your business strategy correctly is essential to building a solid framework from which to plan your long-term goals.

3. HR systems
It has never been more important to get your data systems in place. The world is now watching companies’ actions regarding personal data and any failure to comply with regulations or act ethically will result in public outcry. There are a lot of areas to cover with regards to historical databases and what will be allowed, and what won’t be allowed e.g. photographs. IP addresses and IMEIs (International Mobile Equipment Identity) can be considered personal data. Do your homework and have the right systems like SAP Success Factors in place to manage your HR needs and your data.

4. Update your training materials
Make sure that your existing training methods are up to scratch. Reassess your existing training content to determine its relevancy and analyze whether or not the methods still work. If they don’t, then make the necessary tweaks; Research the latest training methods and align that with the company goals and mission. Video-based technology, virtual reality, and augmented reality, are just a few examples of new tech that can enhance the learning process.

5. Employee handbook
You should have an employee handbook. You won’t necessarily need a physical copy - a digital one would suffice. But either way, one should exist to cover the key areas of your business. Disciplinary and grievance procedures should be well thought out.

Additionally, the employee handbook is important because it offers legal protection. A badly managed situation could end up being extremely embarrassing for the organization. The handbook is the place for your business to lay out policies that employees will have to adhere to. Those policies should be clearly explained. Your handbook should include but not be limited to:

Employee benefits
Sick leave and holidays
Unpaid absences
Hours of work
The probationary period
The dress code
The handbook shouldn’t be too long, take the precise and clear approach. It should be regularly updated but it is also a good idea to keep copies of older versions in case you need to refer back.

6. Investigate ways to use new tech
New tech comes in various forms, but one that is very often talked about is artificial intelligence (AI), and for good reason. This technology has the potential to completely transform the way we work. How industries use it will depend on many factors, but it definitely has a place within HR. However, before you start this process, you’ll need to interrogate your existing systems and prepare them for its implementation.

If you would like any more information or to discuss how we can help with your recruitment processes, get in touch with one of our specialist HR consultants today.

Previous article

03/04/2018

In the world today, people spend more time looking at their phones than at their TVs & Newspapers combined. This is why marketing and other strategies of reaching customers should adjust towards the world of today – DIGITAL/SOCIAL MEDIA MARKETING.

Explore Digital Marketing. Explore SkyBrands

01/03/2018

Telephone tips for placing a customers' call on hold;
 Ask for the customer’s permission
 Provide a brief explanation, why or for how long it will take
 If customer is okay, hold
 If the solution is taking longer, get back to the customer in one minute. Thank him or her for their patience and give an update. Ask if they can hold further.
 If they cannot, offer to call them back
 Thank the customer for their patience on coming back
Holding a phone call for long shows lack of professionalism and the brings the idea that the person receiving the call does't have the knowledge about the inquiry.

05/02/2018

“It’s NOT just what you say; but HOW you say it”

1. A flat tone of voice says to the customer “ I don’t like my job”
2. Slow pitch says “ am sad and lonely – don’t bother me”
3. A high pitch, rapid voice says “am enthusiastic and excited”
4. A loud voice says “am angry and aggressive”

The tone used in speech is so effective that it can be detected even over the phone; someone can tell whether you are laying in bed, angry, or not paying attention.

29/01/2018

Business tips of success that will not cost you a shilling;

Simply treat customers sensitively and courteously with natural gestures. These gestures include;
• Greeting customers by their names
• Smiling and maintaining eye contact. This means you will not keep your face down on whatever else that you are doing. There is connection to someone communicating with you that is better than eye contact.
• Offer to assist every customer that comes to you. Be the first to ask.
• Asking for permission before you question them on anything
• Do not interrupt or speaking over them
• Be alert to any special needs that they may have. This works miracles, it shows that you are actually willing to help. It in the end leads to a sale or referral.
• Thank your customers and say goodbye

These are all affordable tricks that your business can adopt and keep to win new customers and keep loyal customers. They don’t need a budget.

26/01/2018

Five Cafés To Nip In When You’re Stuck Anywhere Along Kampala Road, Uganda

Are you along Kampala road, waiting on someone, looking to pass some time or just a cool place to hang by? Here are some places that would suit exactly what you need;

#1. Café Javas
I have never walked into a place in Kampala that has the warmth and hospitality of Café Javas. They have people lined up to walk you to a seat of your choice and guide you through the menu if you want.
They serve you as though you are their biggest customer.If you’re ever going to dine anywhere in Kampala, this is your place.

Go to the branch at Cargen House – it has the sanity of some silence, and they spoon their meals out with a big heart.
Do the Chicken Thai Salad. It has cashew nuts.

#2. Cariboo
It’s no secret. Last year someone did a God-knows-what research and ranked Uganda, the home of tonto, second biggest consumer of alcohol in Africa. Objection your honour. I reject that claim.

Anyway, the Cariboo guys did something about it to help us fight this embarrassing temptation. They shifted the bar to their basement, away from the public eye. What is visible is the sparkle of their restaurant waving at you from the earth’s surface along Speke Road.

In there, as you wait for your colleagues, you can almost hear the sound of blood cells swimming through your veins.

#3. Café Miya
When you stand outside the entrance of Posta Uganda and look across the road, you’ll see a fading zebra crossing that leads you to a broken pavement that you step on to get you there.

Café Miya is on the ground floor of Kampala Boulevard. The tiles are smooth, décor made of white and grey fine wood. It shines with neatly-placed clay vases along the walls. They have brown call bells sitting on the tables. There’s no chatter. No loud laughter. Everyone talks in a low tone with many hand gestures.

They have an Italian pizza chef!

#4. Café Pap
Have you ever wondered what a coffee value chain looks like? Maybe not because not everyone has geeky tendencies.

When you go to Café Pap on Parliament Avenue, you’ll see a rectangular canvass on the wall that shows farmers in the field, coffee being transported, the crop being processed and packaged. It’s the story of how that coffee gets into your cup.

Sit anywhere, even under the security camera up the ceiling.What you will not miss is the feedback form that the waiter will hand you. Please be nice and complete it. They’ll call you back.

#5. Café Bravo
I first watched Johnny Bravo with his large yellow hair and karate moves when I was ten years old. Café Bravo, on the ground floor of Uganda House, always reminds me of that character. Their samosas are hot and spicy.

They have a small triangular kitchen outside the main café and it has the words “No Entry” swinging low, supported by two metallic pillars. And that’s the entrance and exit that some of their waiters use. It’s an oxymoron. They jump over the notice with trays balancing in their hands.

I think Café Bravo teaches gymnastics, too.

So, that's how you'll have a good time hanging anywhere from the spots above while along Kampala road, Uganda.


http://craftit.co.ke/five-cafes-to-nip-in-when-youre-stuck-anywhere-along-kampala-road/

25/01/2018

Is your customer upset?

When a customer is upset, they want to express their feelings.
• Let them talk.
• Be patient.

The customer will be more prepared to listen to you once they have got their feelings off their chest.
Always remember that; you are not who is important here, it’s the customer.

22/01/2018

How to establish rapport with customers;
* Show a genuine interest in the customer by; asking questions where you don’t understand, keeping eye contact and not appearing as very busy, ask and call them by their name, it works magic.
* Having it in your mind that every customer is having a very important need that needs you to help will guide you in having a genuine concern to help.
* Adjust to the language that the customer is comfortable with. If not by you, find someone to interpret for you.

Any human being is able to identify and connect to a smile and soul of a person who has the intention to help.

17/01/2018

How to set a strategy to keep in touch with your customers;

o Methods;
 Acquire and use emails, phone calls & SMS, Printed newsletters, social media presence
o Frequency;
 Weekly and monthly. Remember, too much of anything is bad. Keep it moderate.
o What (Content);
 Share announcements, update on business activities, Sales promotions and advertisements, industry information and tips, etc.

Customer Service is starting and keeping a healthy relationship with your customers.
Communication is key in a relationship!

16/01/2018

The Attitudes & Behaviors that build customers’ trust;

• Be aware of and appreciate the cost and payoff of the word-of-mouth advertising of your customers.
• Guarantee customer satisfaction for your business.
• Businesses interested in long-term success are truly interested in customer satisfaction.
• Use feedback cards.

Customers who have had an unusually bad experience are far more likely to share their experience with friends or family than those who have had unusually good experiences. Remember...Word of Mouth.