04/29/2026
Google's Late Q1 2026 update made a couple super important changes to their rules for reviews, and following them will help you from an SEO standpoint as well (I'll explain that at the end).
Here’s what changed (and what actually matters for your business):
• You can’t ask customers to mention your techs by name anymore
• You can’t hand someone an iPad or have them leave a review in person
• You can’t “filter” customers (happy = Google review, unhappy = private feedback... we used to do this one a lot)
• You can’t offer discounts, gift cards, or incentives for reviews — or to remove bad ones
And yes, Google is actively removing reviews and/or suspending profiles that break these rules. This lines up directly with the Federal Trade Commission’s 2024 crackdown on fake and manipulated reviews.
The era of “review hacks” is over. (Or that's what Google wants you think)
Car dealerships and furniture stores ruined the fun for everyone. They're the biggest offenders of incentivized reviews. Just like lead gen companies like Augie and the myriad of others that exist across industries forced Google's hand in requiring video verifications, now Google's getting appropriately strict on reviews.
So what actually works now?
• Send a follow-up text/email AFTER the job is done
• Give every customer the same chance to leave a review
• Make it easy (link, QR code, etc.)
That’s it.
The companies that win moving forward are the ones with legitimate services, clear followups, and presenting an honest opportunity for customers to leave a review.
Now for the SEO implications
I mentioned above that these changes could actually help your SEO. We're seeing more and more evidence that Google's AI overview (as well as OpenAI's and Perplexity's language models) are extracting helpful info from customer reviews and sharing those tidbits in AI overviews.
This is where you can gain a little benefit from Google's changes. You can't ask for a name drop, and you can't incentivize the review in any way. You also can't get friends and family reviews, because Google is also tracking whether or not a customer interacts with any of your assets prior to reviewing.
What we've switched to is the following review request script:
"Hi {customer name},
When you leave us a Google review, can you please mention the problem you hired us to solve and the time of day we came to solve it? This helps us improve and maintain our services. Thanks!"
This language doesn't prompt the review for tailored information (as you're still leaving it up to the customer what they say they hired you for) and it doesn't ask explicitly for a technician's name to be included. With this request, you're in the clear in Google's eyes while also getting extractable info in the review itself.
And one last note related to SEO.
SEO for AI (known as AI SEO, AIO, AEO, GEO) IS JUST SEO. All of the things that make you more likely to show up in AI search (like citations, brand mentions, reasonably extractable content, entity alignment, and schema markup) are all things you should be doing as a foundational part of your SEO efforts anyway. Good SEO gets you ranked everywhere. OK I'm off my soapbox now 😂