American Customer Satisfaction Index

American Customer Satisfaction Index The ACSI benefits business, researchers, policymakers, and consumers alike by serving as a national indicator of the health of the U.S.

The American Customer Satisfaction Index (ACSI) is an independent national benchmark of customer satisfaction with the quality of products and services available to household consumers in the United States. economy, as well as a tool for gauging the competitiveness of individual firms and predicting future profitability. Each year, roughly 70,000 customers are surveyed about the products and servi

ces they use the most. The survey data serve as inputs to an econometric model that benchmarks customer satisfaction with more than 230 companies in 43 industries and 10 economic sectors, as well as over 100 services, programs, and websites of federal government agencies. The ACSI’s time-tested, scientific model provides key insights across the entire customer experience. The ACSI’s benchmark results are strongly related to a number of essential indicators of micro and macroeconomic performance. At the micro level, companies that display high levels of customer satisfaction tend to have higher earnings and stock returns relative to competitors. At the macro level, customer satisfaction has been shown to be predictive of both consumer spending and gross domestic product growth.

Reader's Digest highlights the automotive brands that are satisfying their customers, and the ones that aren't, accordin...
01/09/2019

Reader's Digest highlights the automotive brands that are satisfying their customers, and the ones that aren't, according to the latest report. If you're in the market for a new car, maybe these insights can assist in the decision-making process.

If you're looking for a new car in 2019, you'll want to check out how satisfied customers are with their driving choices.

This year's e-business report, which includes customer satisfaction data about social media companies, internet news & o...
07/24/2018

This year's e-business report, which includes customer satisfaction data about social media companies, internet news & opinion, and search engines & information, shows satisfaction with social sites is on the decline.

Customer satisfaction with social media falls 1.4 percent to 72, with Facebook, LinkedIn, and Twitter having the least satisfied users, according to the American Customer Satisfaction Index (ACSI). Internet news and opinion holds steady at 75; FOXNews.com leads over second-place NYTimes.com, with CN...

07/20/2018

Check in next Tuesday at 9 a.m. ET as we reveal the state of customer satisfaction with social media, news sites, and search engines in our latest E-Business report.

"Americans are spending more dining out and apparently enjoying the experience more, thanks, in part, to new technologie...
07/18/2018

"Americans are spending more dining out and apparently enjoying the experience more, thanks, in part, to new technologies."

“Restaurants are working hard to please their consumers … and it’s paying off.”

LinkedIn "The biggest news for 2018 is that, after a shocking swap last year, full-service restaurants have once again b...
07/11/2018

LinkedIn "The biggest news for 2018 is that, after a shocking swap last year, full-service restaurants have once again beaten out quick-service restaurants." https://bit.ly/2KXS8hT

Smartphone sales may have plateaued, but customer satisfaction is still high.
06/05/2018

Smartphone sales may have plateaued, but customer satisfaction is still high.

Smartphone sales may have plateaued, but customer satisfaction is still high. While the latest data and phone manufacturer earnings reports show the impact of longer replacement cycles and fewer le…

Netflix, PlayStation Vue, and Twitch tied for first place in the NEW video streaming service category, which debuts as t...
05/22/2018

Netflix, PlayStation Vue, and Twitch tied for first place in the NEW video streaming service category, which debuts as the highest-performing telecom category in this year's report. http://bit.ly/2x2RvxV

Video streaming services (75) debut with customer satisfaction that far eclipses subscription TV service (62), according to the American Customer Satisfaction Index (ACSI). Video on demand also debuts in 2018 with a score of 68. Internet service providers (62), along with pay TV, have the lowest cus...

In advance of our telecom report, which will be released next Tuesday, May 22, here's an interesting update on the state...
05/18/2018

In advance of our telecom report, which will be released next Tuesday, May 22, here's an interesting update on the state of the industry. https://bit.ly/2Io3Gqo

These companies built our networks but face uncertain futures.

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