09/04/2026
Your agency's case queue is your real growth ceiling.
Most sellers pick Amazon account management services on price and headcount.
Then a suppressed ASIN sits in Seller Central for two weeks while the ad spend keeps running behind it.
Ask three questions before you sign anything. Who actually files the case, a named specialist or a shared inbox. How fast do they escalate when the first reply is a copy paste denial. And who watches your catalog data while that case stays open.
The teams that resolve cases fast treat case age as a KPI. Everyone else treats it as an inbox item.
Across 400+ brands and $1.2B+ in ecommerce revenue, the pattern repeats. Faster case resolution protects margin better than any bid adjustment you make this month.
Pick the service that owns the case, not the one that forwards it.