03/23/2023
The moment you clearly demonstrate an ability to solve a customer’s problem is the moment they’re ready to do business with you. Realize that their problem exists in three layers.
The External Problem
If you’re a landscaping company, you solve people’s yard problems by making them look great. If you’re an accounting firm, you solve people’s financial issues. Nearly every kind of company is in the problem-solving business.
The Internal Problem
Your customer’s external problem creates an emotional response. As a landscaper, you save your customers from feeling frustrated or embarrassed about their yard. As an accounting firm, you relieve stress, giving them time to focus on whatever else they’d rather be doing.
The Philosophical Problem
Underlying all this is the reason your business exists, what your customers value. As a landscaper, you believe that everyone deserves a pristine yard they can be proud of. Your accounting firm believes that everyone deserves to save time and money during tax season.
StoryBrand is a marketing framework that clarifies your messaging so you can be known for solving a problem, which is the moment people are ready to do business with you.
shapeyourstory.co