06/11/2026
The average company hunts customers.
The great company grows them.
One targets people with offers, scripts, and quotas.
The other earns loyalty through humility, generosity, and genuine service.
🌱 Happy customers become repeat customers.
🌱 Repeat customers become advocates.
🌱 Advocates build brands that competitors can't touch.
If your growth depends on constantly finding new customers, you may have a sales problem.
Or you may have a relationship problem.
The strongest businesses don't carry rifles. They plant orchards.
Aug 08, 2025 By Roy Williams | Customer Journey | Every company says they’re customer-centric. But are you planting long-term relationships—or just hunting for the next kill?