Brummitt Group

Brummitt Group The Brummitt Group is a healthcare consulting company focusing on strategic development, marketing, and operations. We only work in healthcare.

We are a healthcare consulting company that focuses on patient experience, strategy, and operations. We are happy to do one off projects like helping with a website build, but also love bigger picture long term projects like full implementation and ongoing strategic marketing plans. Physicians, hospitals, ambulatory surgery centers, infusion centers, pharmacies, LTACs, imaging centers, and medical

billing companies are our typical customers, but we will consider anyone in the healthcare space. Past project examples include:
• Designing an outreach campaign to physicians for a pharmacy
• Developing an Exit Plan for a physician changing practices
• Customer service training for front-line staff
• Scripting call center on after-hours services
• Building a plan for promoting new satellite clinic
• Developing a plan for marking a new piece of equipment
• Create materials for referral packet and even assemble and deliver

05/14/2026

Host Amanda Brummitt speaks with Samantha "Sami" Hickert about how everyday, five-minute interactions build trust, engagement, and a people-first culture. Samantha shares concrete habits leaders can use immediately, including the 10-5 hallway greeting, meeting prompts, quick "pick-me-up" photo shares, short feedback polls, rounding, recognition, and a personal user manual to understand team members.
The episode emphasizes consistency and visibility from leaders: schedule five minutes daily to connect, collect and act on feedback, and make small, stacked actions that shift culture and improve retention, performance, and wellbeing.Connect with Sami at https://www.connectionovereverything.com/.

04/30/2026

In this episode Bret Brummitt breaks down tiered and narrow provider networks, reference-based pricing, and community-owned health plans, explaining how these models work and why employers are exploring them as cost-saving alternatives.
He covers member steerage strategies, concierge support, trade-offs around access and coverage, and practical guidance HR leaders can use to align benefits with organizational goals and local providers.

Understanding patient experience starts long before the exam room, especially for families dealing with chronic and comp...
04/29/2026

Understanding patient experience starts long before the exam room, especially for families dealing with chronic and complex illnesses. It begins on the phone, in voicemail messages, in appointment reminders, and at the front desk.

So, if you want to improve retention and referrals, start by understanding what patients, parents, and caregivers are carrying when they walk through your door. Keeping existing patients and referrers happy is more efficient than constantly finding new patients.

🗒️ Start With Your Front Desk

Front desk roles are some of the hardest jobs in healthcare.

They manage intake, insurance verification, scheduling, phone calls, rescheduling, upset patients and parents, late arrivals, and clinic delays. They are often expected to move quickly while maintaining warmth and accuracy.

If you’ve never worked the front desk, sit with your team for a day and just watch, listen, and observe. How often do the phones ring while a family is checking in? How frequently must staff switch between systems? Do tense conversations escalate when schedules run behind? What could make their job simpler and the patient’s experience better?

Ask your team:

What is most stressful about interacting with patients and parents?

What makes intake hard?

What questions do you wish you had answers to?

What do parents say that you do not know how to respond to?

Common answers often include:

“I don’t know how to explain insurance rules.”

“Parents get frustrated when I can’t give exact wait times.”

“I don’t know what to say when a child is having a meltdown.”

These conversations reveal friction points that leadership may not see.

Support staff with:

Scripts for difficult conversations

Quick-reference insurance guides

Escalation pathways

Permission to pause and reset

🗒️ The Actual Front Desk or Window

Whether it is a literal check-in window or the first human interaction, ask:

Do families feel seen and acknowledged?

Not processed, rushed, or dismiss. Rather, seen.

If there is a literal check-in window, keep it open. Always. Creating a physical barrier between patients and staff closes communication.

Professional presentation reinforces trust:

Visible name tags

Clean uniforms

Neutral scents

Organized spaces

End with sincere farewells: “We’re glad you came in today. Travel safely.” or “We look forward to seeing you next week. Can’t wait to hear how that school project went.”

Parent and patient experience is not a single initiative.

It is a series of small, consistent behaviors.

Empathy.

Clarity.

Warmth.

Preparation.

Follow-through.

If you need help mapping your patient journey, scripting challenging conversations, or training your team, we are glad to support you. Because families do not remember your policies. They remember how you made them feel.

04/09/2026

Welcome to the Generous Benefits Podcast with host Amanda Brummitt. In this episode, coaches Jessica Taylor and Kenzi Judge explain what executive coaching is, how it differs from consulting, mentoring, therapy, and life coaching, and when organizations should invest in coaching for leaders. They discuss credentials like the Professional Certified Coach, internal vs. external coaches, using assessments and 360 feedback, measuring return on investment through performance and retention, and best practices for selecting and evaluating coaches.
The conversation emphasizes using coaching proactively—during promotions, transitions, and for high-potential leaders—and highlights when coaching may not be appropriate, such as for remediation. Listeners will learn practical guidance for HR and employers on building a coaching program, making the business case, and choosing the right fit for their organization.

04/03/2026

Most physicians aren't salespeople, and that's okay.

But in year one, before the referrals are flowing and the reputation is built, you have to put yourself out there.

That means reaching out to potential referring clinicians, getting face-to-face, and doing something most people skip.

Ask questions before talking about yourself!

Find out what their patients need, what their practice cares about, and then position yourself as the answer to that.

The physicians who ramp up fastest aren't the best self-promoters, they're the best listeners.

Struggling to get out and visit other clinicians? Let's talk. I can share strategies to help you get over the awkward, cheat sheets to know what to say, can train someone on your team to help, or will even go with you!

Thanks Grant Taleck for pushing me to share this message!

04/02/2026

Host Amanda Brummitt talks with Joyce Odidison about reframing resilience as a systems issue, not just an individual trait. Joyce explains her nine-dimensional well-being model and how leaders, benefits, and culture can prevent burnout by addressing strain early.
The episode offers practical steps for employers and employees—measuring resilience, encouraging constructive conflict, and creating psychological safety—so organizations can retain people, reduce absenteeism, and support sustainable performance.

03/26/2026

Host Amanda Brummitt speaks with Tom Walaszek about the roles of brokers, MGUs, TPAs, medical carriers, and stop-loss carriers. Tom explains what stop-loss is, how level-funded and self-funded options differ, and why plan mirroring, runouts, and contract wording matter for employers.
The episode also covers practical advice for employers evaluating funding strategies including what questions to ask, the importance of data and clinical support, and how a hardening insurance market may reduce options and raise costs. Tom recommends a multi-year approach when moving from fully insured to self-funded to manage risk and capture long-term savings.

03/19/2026

On the Generous Benefits Podcast, host Amanda Brummitt interviews Connor Vining from ProLiant about why payroll is far more than a back-office task. They discuss payroll as the hub of employee data, the compliance and legal risks of mistakes, and how payroll affects employee trust and benefits integration.
Connor explains when outsourcing or using a professional employment organization makes sense, what to expect on pricing and service models, how to evaluate technology and implementations, warning signs to watch for, and the key takeaway: don’t skimp on payroll—find the right vendor for your needs.

Most organizations know they need help with growth, referral relationships, marketing, or patient experience. But many l...
03/11/2026

Most organizations know they need help with growth, referral relationships, marketing, or patient experience. But many leaders are not sure how to evaluate marketing and business development vendors. That gap can lead to frustration, wasted time, and sometimes expensive missteps.

If you are considering bringing in outside strategic support, here are the questions you should be asking and the things you should know before you start.

🗒️ Questions to Ask
Do you mark up services?
What specialties have you worked in?
Tell me about a client success.
Tell me about a failure.

🗒️ Preparation Increases Efficiency
Healthcare consulting relationships are most productive when the client comes prepared. Time really is money in strategy work. The more information you can provide up front, the more efficient and valuable the engagement will be. Bring: performance data, referral reports, marketing metrics, internal resource availability, organizational goals, and operational constraints. Context allows a strategist to move quickly past surface-level conversations and into meaningful analysis.

🗒️ How to Avoid Hiring the Wrong Strategist
Talk to organizations that have worked with the consultant before. Ask about communication style, responsiveness, follow-through, and results. Also pay attention to how the strategist approaches your initial conversation. Do they ask thoughtful questions about your operations? Do they try to understand your patient journey, referral sources, and internal constraints? Or do they jump straight into selling services? Good consultants spend a lot of time listening.

🗒️ What Separates the Good From the Bad
In any consulting industry, transparency is the dividing line. Red flags often include: hidden markups on services, lack of clarity about scope, overpromising results, and recommendations with no consideration for speciality, geography, and nuance.

🗒️ When Organizations Most Often Need Strategic Support
Many consulting engagements are not ongoing retainers. Instead, they happen at key transition points in an organization’s lifecycle. Some of the common triggers include: onboarding new practitioners, opening new locations,
rebranding or changing your name and revenue growth initiatives.

🗒️ Final Thought
Hiring a marketing, business development, or patient experience consultant should feel like bringing in a partner who helps you see your organization more clearly. The best engagements are collaborative. They combine your internal knowledge of patients, clinicians, and operations with an outside perspective that helps identify opportunities and remove friction. The more transparent the conversation and the more prepared you are going into it, the more valuable the relationship will be.

03/05/2026

Host Amanda Brummitt talks with Bret Brummitt of Generous Benefits about Professional Employer Organizations (PEOs): what they are, how they work, and when they make sense for an employer. They cover PEO pitches like purchasing power and unemployment tax savings, variations in PEO services, master plan limitations, co‑employment liability, invoicing transparency, and common pitfalls.
Bret offers practical guidance for evaluating PEOs — ask about scope of services, master plan eligibility, certified PEO status, fees and commissions, and whether the PEO’s structure actually delivers the promised savings for your specific business.

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1011 Brodie Street, Cottage 17
Austin, TX
78704

Telephone

(214) 295-6130

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