EPI Marketing Services

08/25/2021

We are hiring in Livonia, MI for a Billing Coordinator!

Objective:
· Responsible for the Division’s Monthly Billing Process
· Work with the Office Manager to maintain and monitor all monthly reports relating to reviewing Data for Customer Invoices, Tracking Postage, Transportation and Digital Clicks.
· Support the Lead Team to ensure all ISO and FSC requirements are maintained and current.

Key Role Task and Responsibilities:
· Maintain the Billing timeline each month.
· Bill Finished jobs.
· Review and finalize jobs billed by CSRs.
o This may include guiding the CSRs to ensure more accurate reports initially.
· Monthly Billing and End of month reports – CAPS, Neopost, Transportation, HP Clicks, Freight, Margin report.
· Review Data for billing Data Entry or Websites.
· Back up for out of office CSRs or Account Manager.
· Maintain FSC Spreadsheet for all jobs printed FSC
· Help facilitate NIRs, CARs and SCARs for ISO compliance.

Skills and Qualifications:
Print Production, Customer Service, Analyzing Information, Process Improvement, Microsoft Office, Planning and Tracking Budget Expenses, Organized, Able to maintain a schedule and prepare for unexpected issues.

Organizational Relationship:
Reports Directly to Office Manager Livonia Facility

Apply:

• Responsible for the Division’s Monthly Billing Process• Work with the Office Manager to maintain and monitor all monthly reports relating to reviewing Data for Customer Invoices, Tracking Postage, Transportation and Digital Clicks.• Support the Lead Team to ensure all ISO and FSC requireme...

08/23/2021

We are hiring in Battle Creek, MI for an Account Coordinator!

Job Summary: Account Coordinator – Battle Creek

The Account Coordinator will aid in the day to day management and support of our key
accounts. As the Account Coordinator you will work with the Account Manager to execute client
requests related to print jobs, mailings, inventory management and fulfillment using EPI
technology suite(OrderFlex, E-32, and MarketingEdge). In addition, this person will support
and research customer inquiries, generate estimates, and process billing.

Because this position allows you access to key business information, confidentiality, tact,
sensitivity, and professionalism are essential ingredients of your performance.

Responsibilities and Duties:

General and Administrative

· Comply with all OSHA safety requirements.
· Follow policy, system and procedures outlined in company manuals.
· Participate as a key team player by supporting operations as needed.
· Learn and understand all internal work processes, including divisional differences.

Core Responsibilities
· Print Support
o Managing requests for quotes.
o Generating estimates and working through revisions.
o Proofing, scheduling/timeline, and initiating to production.

Inventory Management
Item setup- processing item setup forms within OrderFlex and working with the client to complete item setup forms for products already received at EPI without forms.
ELSN management (electronic low stock notifications).
Backorder communication and management.

· MarketingEdge (Online eStore)
o Take photos and create images for each product on the website
o Create manual orders originating from e-mail and phone calls.

· Additional Responsibilities
o Billing- Insure invoices are correct and are paid on a timely basis.
o Reporting- Support internal and external reporting requests.
o Project management- Coordinate special projects working with multiple plants to execute a job.

Apply:

The Account Coordinator will aid in the day to day management and support of our keyaccounts. As the Account Coordinator you will work with the Account Manager to execute client requests related to print jobs, mailings, inventory management and fulfillment using EPItechnology suite(OrderFlex, E-32,....

08/20/2021

We are hiring in Livonia, MI for a Customer Service Representative!

The Customer Service Representative serves as the primary contact for Account Managers/Sales Reps and external customers. The CSR’s primary responsibilities include communicating customer requirements to the production staff via job tickets, art files, proofs and/or other documents and approvals; overseeing client projects through completion. The CSR is tasked to address and resolve concerns, inquiries and complaints via email/phone and chat in a timely manner, with a high level of professionalism. The CSR is proactive and solves problems before they become escalated and provides services that exceeds both company and customer standards.

Apply:

The Customer Service Representative serves as the primary contact for Account Managers/Sales Reps and external customers. The CSR’s primary responsibilities include communicating customer requirements to the production staff via job tickets, art files, proofs and/or other documents and approvals; ...

08/19/2021

We are hiring in Battle Creek, MI for an Account Coordinator!

Job Summary: Account Coordinator – Battle Creek

The Account Coordinator will aid in the day to day management and support of our key
accounts. As the Account Coordinator you will work with the Account Manager to execute client
requests related to print jobs, mailings, inventory management and fulfillment using EPI
technology suite(OrderFlex, E-32, and MarketingEdge). In addition, this person will support
and research customer inquiries, generate estimates, and process billing.

Because this position allows you access to key business information, confidentiality, tact,
sensitivity, and professionalism are essential ingredients of your performance.

Responsibilities and Duties:

General and Administrative

· Comply with all OSHA safety requirements.
· Follow policy, system and procedures outlined in company manuals.
· Participate as a key team player by supporting operations as needed.
· Learn and understand all internal work processes, including divisional differences.

Core Responsibilities
· Print Support
o Managing requests for quotes.
o Generating estimates and working through revisions.
o Proofing, scheduling/timeline, and initiating to production.

Inventory Management
Item setup- processing item setup forms within OrderFlex and working with the client to complete item setup forms for products already received at EPI without forms.
ELSN management (electronic low stock notifications).
Backorder communication and management.

· MarketingEdge (Online eStore)
o Take photos and create images for each product on the website
o Create manual orders originating from e-mail and phone calls.

· Additional Responsibilities
o Billing- Insure invoices are correct and are paid on a timely basis.
o Reporting- Support internal and external reporting requests.
o Project management- Coordinate special projects working with multiple plants to execute a job.

Apply:

The Account Coordinator will aid in the day to day management and support of our keyaccounts. As the Account Coordinator you will work with the Account Manager to execute client requests related to print jobs, mailings, inventory management and fulfillment using EPItechnology suite(OrderFlex, E-32,....

08/19/2021

Looking for ways to talk about sustainable packing in your organization? This blog post will help you get those conversations started.

More and more, large organizations are adopting environmentally conscious practices into their overall business objectives. Waste in landfills, trash piling up in our oceans, and a genuine concern for the environment are some of the top reasons that consumers are creating a demand for more sustainab...

06/11/2019

We’re excited to share the first episode of our brand new podcast, The Leading Edge, designed to highlight heroes in business who push the edge of innovation in marketing, sales, business development, leadership, and more!

In our inaugural episode, Dan Moyle sits down with Jay Pepper, Chief Operating Officer of BonusDrive. Through their conversation, we learn about the partnerships that create a true win, win, win situation for BonusDrive, their channel partners, and consumers.

Listen to the episode on Apple (https://lnkd.in/eQMSdts), or on any device (https://epiinc.com/the-leading-edge-episode-1).

‎Business · 2019

06/03/2019

Looking for a printer in the Detroit Metro area? Here's some things to consider to ensure you're choosing the right printer for your needs.

https://epiinc.com/how-to-find-the-best-detroit-printing-company

02/20/2019

How do you sell your products? Amazon?

What's your preference... Seller Fulfilled Prime or Fulfillment By Amazon?

How will you serve your customers? (No, don’t ship a puppy!) Whether you’re a retailer or you consider yourself a simple online seller, you understand that Amazon is a critical componen…

02/01/2019

The Kalamazoo Nature Center (KNC) featured EPI’s Bob Nixon in their winter print newsletter. “Planting Seeds in the Winter” highlights the work KNC coordinated with Bob, as he helped create a native habitat for butterflies near our Battle Creek headquarters.

Read more about this project:

The Kalamazoo Nature Center (KNC) featured EPI’s Bob Nixon in their winter print newsletter. “Planting Seeds in the Winter” highlights the work KNC coordinated with Bob, as he hel…

12/14/2018

Cheers to you and yours during this Holiday Season!

Many businesses send end of the year gifts to clients, partners, vendors, prospects and even employees. Common gifts include calendars, treats and greeting cards. This year, EPI Marketing Services …

12/12/2018

What do you do when you want to change things up at the end of the year for the "thinking of you" gift you send clients? Well, when one of your divisions is a game-maker, you think outside of the box... or inside of it, depending on your perspective! Check out what our marketing department did for our 2018 business holiday gifts!

Many businesses send end of the year gifts to clients, partners, vendors, prospects and even employees. Common gifts include calendars, treats and greeting cards. This year, EPI Marketing Services …

12/07/2018

Before the calendar turns over and we're in 2019, think about your new year goals. If you're in eCommerce, there's no better time to plan... if you can find the time!

This is the time of year where many business leaders look at the calendar and encourage their teams to make a push for end-of-the-year numbers. Others look ahead for the opportunity to set goals an…