DKY

07/17/2026

Collecting customer feedback is easy.

Turning it into better decisions is where the real value begins.

A successful Voice of Customer program is more than surveys and dashboards. It creates a clear process for listening, prioritizing what matters, and taking action that improves the customer experience.

In Part 2 of our Voice of Customer series, Brian Dahl shares practical steps for building a program that delivers meaningful business results.

Read the article: https://dkyinc.com/2026/06/voice-of-customer-part-2-building-a-program-that-works/

Answering the question: How do you build a high-impact Voice of Customer program?

03/25/2026

Very serious business today in the DKY cafe. We cranked up the spring fever with - what else? - a Crockpot-a-Palooza Chili Cookoff! 🌶️🌶️ Big congrats to for her bling-winning White Chicken Chili !! For those who know Heidi well, it’s important to note none of her own chickens were harmed in the making of said chili. 😊👩🏼‍🌾🐓🥣 - let us know if you need new product testers. We’re big fans!

03/17/2026

Nothing like a good ol fashioned in-person workshop. Made great progress with the Honda Powersports team last week and had a ton of fun gettin it done! If you're curious to see what we're up to, check out the latest DKY news here: https://dkyinc.com/2026/02/driving-channel-success-both-digitally-and-experientially/

03/02/2026

Sometimes the squirrels gotta take a time out from all their hard work to celebrate each other, have some fun and invent games like solo cup shuffleboard and Trader Joe’s bingo. 🐿️🎉🍾🧡😎

02/09/2026

The brands that win don’t outspend.

They out-commit - to fewer ideas, executed creatively and consistently, with the courage to let time do its work.

Learn more on how to maximize your ROMI this year in the final chapter of our Modern Brand Building series:

https://dkyinc.com/2025/12/maximizing-marketing-impact-how-modern-brands-get-more-from-every-dollar/

02/04/2026

Episode 310 of "The Schmidt List" is out! 🎙️ Big thanks to our friend, Schmidt List, for bringing the live show and book signing party to the DKY Cafe. And to our very own Joe Peterson, Ashlei Rolloff and Jay Kallman for the insights on how agencies can build trust with clients.

Looking for a great location for your next business event? The DKY Cafe is open. DM us for more info!

01/30/2026

Premium sock brand Balega teamed up with DKY to bring fresh perspective on their latest campaign to boost awareness and drive deeper engagement. We provided the outside-in creative strategy and art direction, and then their in-house team took took it across the finish line.

👉 Read the full story: https://dkyinc.com/2025/12/beyond-production-how-balega-benefited-from-outside-in-creative-strategy/